What you’ll do
We’re looking for a bright and proactive Switchboard operator to join our Exeter office on a full-time, permanent basis. You’ll be working alongside our Reception team to ensure that all external calls are managed and directed to the appropriate people across the business.
We see this role as being essential to the smooth running of our business operations, so this is an exciting opportunity to join the fold and make a valuable contribution!
You will also be getting involved in wider front-of-house activities, such as covering reception, setting up meeting rooms and completing other administrative tasks in support of our people and our clients.
Who you are
As the very first point of contact for client queries, you’ll be friendly and confident, with strong interpersonal and communication skills. Having a positive mindset will come naturally to you and you’ll be able to retain and relay information in a clear and concise manner, whilst utilising your excellent organisation skills to keep an accurate record of calls.
You will also be someone who takes pride in offering an outstanding level of service to clients and colleagues and will be able to effectively use your judgement to prioritise the communication of messages across the business.
Ideally, you will have already gained some prior experience in a customer service role, whilst being keen to further build on your skills and experience.
Why join Team Ashfords?
Ask our people, and they will tell you that they genuinely enjoy coming to work and spending time with their colleagues. We’re confident that once you discover our open and friendly culture, it won’t take long for you to feel the same.
We have a genuine team approach at Ashfords because we know that when talented people work together, we achieve more for our clients and each other. We also recognise that each of our career journeys is unique. So, we will be ambitious for you and give you the support you need to develop your career, your way.
Importantly, we will give you the space and flexibility for your life outside work too.
Our goal? To help you realise your full potential as part of a forward-thinking team and business.
That’s what sets us apart.
Our offer
We offer a range of benefits to support you at work and at home.
This includes a flexible working framework, extra annual leave for your birthday and the option to buy more holiday.
We have a comprehensive package to support physical and mental health, healthcare plans, an Employee Assistance programme and free access to the Calm mindfulness app.
You’ll also have the chance to get involved in our responsible business programme, including taking part in fundraising initiatives and bringing your energy to our environment or diversity groups.
What next?
Interested in this vacancy but not sure you match all the requirements?
At Ashfords, we are committed to building a diverse and inclusive workforce. We offer training and development opportunities to all of our people to help everyone reach their full potential. Even if your skills and experience aren’t a perfect match, we’d still love to hear from you. If you’re not the right candidate for this role, you could be the right candidate for other positions at Ashfords.
For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant, on 01392 333663 or via email: a.board@ashfords.co.uk.
Or apply now, and we will be in touch with you as soon as possible.