Job description Location: 27 Eustace Road, Fulham, SW6 1JB Bayley and Sage is a small group of 13 independent stores filling the fridges and hearts of local communities across South West London. Our products reflect the best of the seasons, and we take pride in delivering superb food. Our internal culture is built on respect, inclusion and a desire to grow. About the role: This is a stand-alone role, reporting to the Bayley & Sage Development Director and will grow the Bayley & Sage ecommerce business by ensuring a great product range, presented well and in line with our Bayley & Sage brand. E-Commerce Executives ensure accuracy in products data entry, respond to incoming customer queries and process orders including returns Responsibilities: Upload products to the website, which includes writing a product description and uploading images Merchandise the site, create banners and new webpages Monitor and maintain proper functionality of the website Process and fulfil online orders in a timely manner. Working with a store to pick, pack and post orders Liaise with Bayley & Sage branding on their latest in-store launches and campaigns for website updates and content creation Process online returns, refunds, check stock levels and conduct daily stock control reports Assist customers with daily queries and provide excellent customer support by email, webchat and phone This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. About you: 2- 3 years previous experience using WooCommerce is essential. Other e-Commerce platforms experience is beneficial. Previous experience processing orders and uploading products Excellent organisational skills to juggle several tasks at once across different platforms and a hands-on approach. Creative person with strong English language Attention to detail Excellent use of Microsoft Office Excellent desktop/laptop computer (PC) skills Ability to work on own initiative and in a stand-alone role Team player, willing to contribute to a growing team Ability to work under pressure during busy periods Previous experience creating emails (Mailchimp, Omnisend) and blogs Previous experience of loading products and descriptions Experience in the food retail industry Previous experience creating banners Previous experience with WooCommerce, eCommerce platform Google Analytics What we offer: Annual salary: £35,000 to £38,000 Sociable hours Employee Discount Pension Plan EAP (Employee Assistance Programme) Length of Service Recognition Opportunities to grow and develop