Job Description
Job Title: Head Housekeeper
Department: Hospitality Operations
Location: Penicuik House & Penicuik Estate
Reports to: Managing Director
1. Job Purpose:
The Head Housekeeper will oversee the housekeeping duties across all the estate properties, including Penicuik House, all letting properties, staff properties and Old Penicuik House, ensuring the highest standards of cleanliness, hygiene, and presentation. This role involves searching for, interviewing and selecting housekeeping team members, inducting and training, whilst maintaining a strong focus on guest satisfaction and operational efficiency.
2. Key Responsibilities:
Leadership & Team Management:
* Lead, motivate, and supervise the housekeeping team, ensuring a positive, productive, and professional working environment.
* Ensure the team delivers high standards of cleanliness, hygiene, and guest service at all times.
* Conduct training and development for housekeeping staff to improve performance, standards, and productivity.
* Organise team schedules and manage daily staffing levels based on occupancy and guest needs.
* Perform regular staff performance reviews and provide constructive feedback.
Operational Oversight:
1. Ensure all guest rooms, public areas, and back-of-house areas meet the expected and stated cleanliness standards.
2. Ove...