This is a great opportunity to join Eurofins Food Testing as a Junior Account Manager; full training on the role will be provided.
The purpose of this position is to assist the senior account manager in supporting GAFTA and FOSFA clients and to be a key point of contact between our customers and our business, building a relationship as a trusted partner with our customers.
This is a home-based role, working 37.5 hours per week - 08:30 till 16:30.
Responsibilities:
* Reporting of results using ELIMS.
* Advising and supporting customers with their needs.
* Ensuring that the Client Relationship Management (CRM) system and any other systems utilized by the company are maintained with up-to-date information.
* Working closely with the Key Account Manager in preparing quotations to ensure that pricing achieves profit expectations and contractual obligations are met.
* Undertaking specific Junior account management roles as required.
* Proactively communicating with customers to ensure we are providing effective service in line with customer expectations.
* Familiarizing with customer-specific requirements and standards, advising on the best tests to be done for their needs.
* Working with the Key Account Manager in setting targets, growth strategies, and improved ways of working with customers to maintain contact with clients and ensure satisfaction with the company's services.
* Keeping up to date with current techniques, topics, and legislation, learning from the Key Account Manager to gain knowledge in the sector and provide support in growing the business unit.
* Learning how to communicate with customers face-to-face with training and development.
* Undertaking other duties as may be commensurate with the post.
Minimum Requirements:
* Basic customer service knowledge.
* General understanding of relevant quality and technical standards (e.g., UKAS/ISO 17025).
* Conscientious and keen to learn in the industry.
* Good attitude towards collaboration and strong communication skills.
* Keen interest in science and business.
* Good IT skills.
* Some customer-facing previous experience, can be from retail or other sectors.
* GCSE Science or equivalent.
* Current and valid driving license.
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