Summary:
Our Neighbourhood team is growing, and we’re looking for a Neighbourhood Officer to join us.
As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service.
This will involve delivering our Neighbourhood plans, ensuring all occupation contracts and estates are professionally managed in accordance with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
Job Role:
As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service.
This will involve delivering our Neighbourhood plans, ensuring all occupation contracts and estates are professionally managed in accordance with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work.
Key Accountabilities:
* To pro-actively deal with all aspects of occupation contracts and estate management; managing services to ensure the environment is maintained to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur
* To ensure that new residents are appropriately supported throughout the crucial early stages of their contracts and to take pro-active action where appropriate
* Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key catalyst for positive change in our neighbourhoods; identifying and implementing community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents’ lives
* Have a visible presence and be recognisable to our customer, displaying a “can do” attitude at all times
* To involve our customers in all aspects of the neighbourhood service to ensure their voice is heard and their views are positively received
* To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate in order to develop and improve local services
* To be a proactive member of the team and work with colleagues across the business to support community engagement activity, continually seeking to improve and develop own skills and the performance of the team and operate within and comply with United Welsh policies, procedures, and values at all times
* Develop and maintain excellent relationships with teams across the association to enable partnership working
* To support Neighbourhood Assistants
Additional Information:
Location: Caerphilly
Hours: Full time – 35 hours per week
Salary: £36,844.08
Contract: Permanent
Closing date: Tuesday 19th November 2024, 9am
Interview date: Wednesday 25th November 2024
To Apply:
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
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