Ellis Mason are assisting a small, well established business in their search for a new CUSTOMER ACCOUNT COORDINATOR .
This may be an exciting role for a graduate! Ideally with some customer service experience.
The CUSTOMER ACCOUNT COORDINATOR role is available immediately for the right candidate.
THE SALARY & BENEFITS
* £25,000-£27,000 per annum
* 25 days (plus the standard bank holidays)
* Monday- Thursday 9am to 5pm, early finish Friday!
* Work from home on a Friday
* On-site parking or a 10-minute walk from the train station
THE JOB
The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR, are;
1. Compiling and entering complex sales orders onto the SAGE CRM or Excel database
2. Involvement in sales projects including new products or industries
3. Assisting the Sales team with the production of quotations
4. Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc
5. Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times
6. Informing customers of delivery lead times and potential changes to their order
7. Handling incoming calls
8. As first port of call on the phone, handling each call appropriately
9. Contacting ...