Ellis Mason are assisting a small, well established business in their search for a new CUSTOMER ACCOUNT COORDINATOR. This may be an exciting role for a graduate Ideally with some customer service experience. The CUSTOMER ACCOUNT COORDINATOR role is available immediately for the right candidate. THE SALARY & BENEFITS £25,000-£27,000 per annum 25 days (plus the standard bank holidays) Monday- Thursday 9am to 5pm, early finish Friday Work from home on a Friday On-site parking or a 10-minute walk from the train station THE JOB The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR, are; Compiling and entering complex sales orders onto the SAGE CRM or Excel database Involvement in sales projects including new products or industries Assisting the Sales team with the production of quotations Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times Informing customers of delivery lead times and potential changes to their order Handling incoming calls As first port of call on the phone, handling each call appropriately Contacting suppliers for quotes and estimates. Following up on order timelines Social media engagement; creating social media posts, handling any responses, etc Handling the storage of sample packs and print retains Saving digital print files in the correct folders online Assisting with the creation of data lists; e.g. if given an exhibitor list of contacts from a trade show, researching them, finding contact details, relevant contact names, etc General administrative tasks such as; keeping the office tidy, taking the post, responding to e-mails, ordering equipment if requested, and more This list is not exhaustive and the role may evolve dependent on the skills of the person