Job Description Service Administrator – windows and doors We are seeking a highly organised and proactive service administrator to support our operations in the windows and doors manufacturing and installation sector. The successful candidate will be responsible for co-ordinating service schedules, programming work for field service engineers and ensuring seamless administrative support. This role demands strong problem-solving skills, adaptability and proficiency in Microsoft office suite (excel, word, outlook) to manage workflows effectively. Responsibilities: • Schedule and coordinate service appointments for field service engineers, ensuring optimal efficiency. • Manage and update service logs, client records and job orders with accuracy • Prepare and distribute work schedules for engineers, tracking progress and job completion. • Handle incoming calls professionally, addressing client inquiries and scheduling service visits. • Prepare reports, documents and correspondence using Microsoft office suite. • Liaise with engineers, internal teams and customers to ensure seamless service execution. • Monitor and adjust engineer workloads to optimise field operations. • Maintain an organised document control system, ensuring accessibility and accuracy. • Organise for parts to be posted both to customers and engineers as required. • Assist in process improvements by identifying inefficiencies and implementing solutions. • Provide general administrative support ensuring the smooth operation of the service department. Qualifications: • Proven experience in an administrative role preferably within windows and doors, manufacturing, installation or related industries. • Experience in scheduling or coordinating field based teams preferably service engineers. • Proficiency in Microsoft office suite (excel, word, outlook) with strong document preparation and data management skills. • Excellent organisational skills with the ability to manage multiple schedules and priorities. • Strong attention to detail and accuracy in data entry and record-keeping. • Excellent communication skills, both written and verbal, to liaise effectively with clients and engineers. • A proactive mindset with a problem-solving approach to operational challenges