Job Description
* Please note this role is based in Wetherby. Within the next 6 months, the office will be relocating to Leeds.
* This is an office based role 5 days a week
* Salary - £27,0000-£30,000 depending on experience
The Company
A leading BioTech company is looking for a Sales & Marketing Administration Assistant to join their team.
The Role
The Sales & Marketing Assistant will provide support to the UK Country Manager and UK Sales Force, alongside day to day operations of a medical device company and running of the office.
Key Responsibilities
Order Processing & Invoicing:
* Efficiently manage customer and purchase orders from initiation to payment.
* Handle the creation of invoices and credit notes, ensuring accurate order and invoice tracking through Sage.
* Coordinate with NHS contacts to facilitate timely payments.
* Oversee the complete order fulfilment process.
Customer Service:
* Provide support via phone and digital platforms to patients interested in the company’s products.
* Assist patients with order placement and offer technical guidance throughout the process.
Stock Control:
* Manage device inventory, collaborating with the manufacturing department to maintain appropriate stock levels.
* Oversee stock activities including imports/exports, and report stock levels.
Marketing & Event Coordination:
* Arrange travel and accommodations for staff and customers attending UK and international events.
* Organize and manage logistics for Masterclasses/Educational Events.
* Act as the event organizer for exhibitions and congresses, coordinating transportation, event setup, and material preparation.
* Ensure sufficient UK stock of marketing materials, assisting the marketing team with collateral creation.
* Track and report marketing expenses.
* Support digital marketing efforts and handle customer quotations and contracts.
Office Administration:
* Handle office administration tasks like minute-taking, database management (MS Excel), diary scheduling (MS Outlook & CRM), and expense reporting.
* Proofread clinical marketing materials and manage team meetings.
* Manage industry credential checks for new starters.
* Coordinate post, stationary supplies, and maintenance contracts.
* Liaise with site contacts and engineers for equipment maintenance.
Sales Support:
* Assist Product Specialists with sales leads and opportunities as needed.
* Conduct email and phone outreach to potential leads.
* Provide HR administrative support for UK and the head office in Italy.
* Manage CRM reporting, multiple spreadsheets, and ad hoc projects in line with company goals.
Skills and Qualifications
* Advanced proficiency in Microsoft Office, including strong skills in Word, Excel, and PowerPoint.
* Demonstrated excellence in customer service.
* Outstanding communication abilities, both written and verbal.
* Exceptional organizational skills with a proven track record of meeting deadlines.
* Experience with Sage is desirable.
* Familiarity with NHS Supply Chain processes is a plus.
* Excellent time management, ensuring high productivity levels.
* Strong attention to detail and a focus on accuracy.
Personal Qualities
* Capable of working independently with minimal supervision.
* Takes full responsibility for tasks and their outcomes.
* Effective communicator at all organizational levels.
* Proactive and self-motivated with a strong ability to initiate tasks.