Tenant Sales and Retention Executive
HomeLet are looking for a new Tenant Sales and Retention Executive. The ideal candidate is someone who has a passion for exceptional customer service and is people-focused. If you are ready to take on a new challenge, we want to hear from you!
Job Purpose:
To sell insurance directly to customers through outbound calling and inbound calls. Utilising leads from within the HomeLet or Let Alliance business to sell insurance policies and retain business, meeting or potentially exceeding sales targets.
Core Values:
* Be Honest
* Show Empathy
* Always Listen
* Solve Problems
Helping our customers is the core of our business.
Key Responsibilities:
* Build relationships with customers and solve problems with our products and services.
* Meet individual/exceed targets and assist in meeting targets set for team and business unit.
* Make outbound calls on leads provided from agents and other areas of the business.
* Retain or generate additional income for the business at all possible opportunities to help support the growth of our back book – this includes but is not limited to renewing policies and saving business from cancelling.
* Approach each day as a fresh challenge with enthusiasm to deliver.
* Work using script/call guide.
* Take ownership and responsibility of your workload and performance.
* Keep up to date with the newest offers available for our customers and the savings that can be made as a HomeLet/Let Alliance customer.
* Achieve or exceed target on all quality assessments.
* Work closely with all departments to deliver exceptional service.
* Provide feedback to our Customer Development Team.
* Input accurate data into necessary logs, trackers, and databases to accurately record information and provide adequate MI and audit trails.
* Report to Team Leader any problems encountered or to a supervisor in absence of a Team Leader.
* Identify and make recommendations for improvements to current working practices as required.
* Prepare for monthly performance reviews, annual performance, and development appraisals.
* Attend and participate in team meetings.
* Carry out any other tasks as directed by Team Leaders or Manager.
Further Information:
As well as a competitive salary, we offer the following benefits:
* Competitive holiday allowance with the annual option to buy additional days.
* Death in Service benefit of x4 salary.
* Company pension scheme.
* Enhanced maternity and paternity leave packages.
* A flexible benefits package which allows you to add additional benefits to your overall package.
* Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
* Referral schemes.
* Discounted rates on PIB products.
* First-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
* Opportunity to take an extra day to support local community engagement with a Volunteering day.
* Wide range of discounts including a kids pass – giving you discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
* Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees to support career development.
* Support for fundraising where you can apply for grants from PIB Group towards your chosen charity.
* Commitment to improving environmental impact responsibly.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, we would love to hear from you. PIB operates a flexible working policy, and our management teams will discuss how that would meet both your flexible working needs and those of the business and role you are applying for. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
REF-218 728
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