Position Overview
We are seeking a passionate and dynamic Assistant Wine Bar Manager to join our team here at The Grape Variety, a sophisticated wine bar located in Chipstead, Surrey. The ideal candidate will support our Bar Manager in delivering exceptional hospitality experiences and maintaining high service standards.
Key Responsibilities
Operational Management
* Support daily wine bar operations and ensure smooth shift management
* Assist in food preparation of our cheese and charcuterie boards etc.
* Assist in the opening and closing procedures
* Monitor inventory levels of wines, spirits, beer, food, and other products
* Co-ordinate product orders and maintain stock levels
Staff Management
* Help train and develop front-of-house staff
* Manage staff scheduling and rosters
* Resolve employee scheduling issues and fill in when necessary
* Motivate team members to deliver outstanding customer service
Guest Experience
* Welcome guests and ensure a pleasant dining atmosphere
* Handle and resolve guest complaints professionally
* Provide expert knowledge about wine selections and pairings
* Assist guests in creating memorable dining experiences
* Develop warm, friendly and genuine rapport with our guests
Digital Marketing Initiatives
* Develop and implement social media strategies to promote The Grape Variety
* Create engaging content for digital platforms, including Instagram and Facebook etc.
* Track and analyse social media metrics to improve audience engagement
* Assist in managing the wine bar's email marketing campaigns and online promotional activities
Event Management and Planning
* Help with the devising of and execution of events, such as:
o Wine tastings
o Supplier-led pairing experiences
o Themed wine and cheese evenings
o Comedy nights
o Food pop-up collaborations
o Special dates (Valentines etc)
* Coordinate event logistics, including:
o Venue setup
o Staff scheduling
* Marketing and promotion
o Work with the senior team in the development of event timelines
o Assist in event costings and the tracking of financial performances of special events
o Collaborate with the senior team to create promotional materials for events
Administrative Duties
* Maintain cleanliness and organization of the wine bar
* Assist with financial tracking and reporting
* Maintain cleaning and food safety records
"Qualifications"
* A proven experience in hospitality is essential, preferably in wine bars, gastro pubs or restaurants, at a minimum of a supervisory level
* Strong leadership and communication skills
* Extensive knowledge of wines and culinary offerings
* Ability to work flexible hours, including evenings and weekends
* Excellent problem-solving and customer service abilities
Why Work for The Grape Variety?
* Professional Development Opportunities
o At The Grape Variety, we are committed to your growth and success in the wine hospitality industry. We offer exceptional career development benefits, including:
o Full sponsorship for WSET Level 1 and Level 2 wine qualifications.
o Company-funded training through the Liberty Wines Academy.
o Opportunity to enhance your wine knowledge and service skills.
o Access to comprehensive online and in-person training modules.
o Career Advancement Pathway
o Potential to be the key manager for our second branch expansion.
o Clear progression routes within our growing wine bar business.
o Exposure to diverse aspects of wine service and hospitality.
o Opportunity to develop leadership skills and industry expertise.
By joining The Grape Variety, you're not just taking a job, you are investing in a dynamic career in the wine and hospitality industry with real opportunities for personal and professional growth.
Interested candidates should demonstrate a genuine passion for wine, hospitality, and creating exceptional guest experiences.
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