Brook Street UK is seeking a skilled German Speaker to join their team as a Customer Services Advisor.
Main Responsibilities:
• Answer incoming calls and provide support to German-speaking customers.
• Guide customers through the customer journey, ensuring a seamless experience.
• Utilize various communication channels to support clients, including phone, email, and chat.
• Handle customer complaints in a professional and courteous manner.
Requirements:
• Proven customer service experience, preferably in a German-speaking environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers.
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in German language, with excellent speaking, reading, and writing skills.