We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantThe successful candidate will join our team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it. Our team aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one. You will be supported by some experienced team members who will help train and develop you. You will be given the time to become comfortable and confident in your new role and will gain a real understanding of your main site in Wasdale but also our other valleys in Borrowdale and Buttermere as part of a wider north and west lakes team.We are looking for someone who has an enthusiasm for the outdoors and wants to help visitors get the most out of their trip. Someone who can look at the group in front of them and be able to put themselves in their shoes to make the right recommendations and offer the right advice. Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do. Growing support for the National Trust is really important as it helps fund the conservation work we do. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 13 April 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162318IRC162318WasdaleFixed Term p/t (1050 hrs py to 28/02/26)Ends: Apr 13th 8494.6 km from El SalvadorYou will be joining the outdoor welcome team based in our large Lake Head car park in Wasdale. The site welcomes 300,000 people a year, most of whom will head up England’s highest mountain, Scafell Pike.The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer. If there are any questions about this role which I can answer, please do not hesitate to email me at bruce.hardynationaltrust.org.ukClick here to find out more about this location Wasdale | Lake District | National TrustAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. There is the option for an immediate start.Salary: £12.75 per hourDuration: Fixed term until 28th February 2026Hours: 1050 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.2 or 3 days per week until the end of the contract - includes regular weekend working. Whilst it won’t be every weekend it is important to know that there is a high amount of weekend and bank holiday working. That’s when the most visitors are about and that’s when you can make the biggest impact.Interview date: Friday 18th AprilFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Wasdale, The Lodge, Wasdale, CA20 1ETCompliance.Eligibility to Work in the UK12.75 per hour