The Programme Support Officer is responsible for the effective planning and organisation of a range of programme activities and work streams including: Communication and Stakeholder Engagement: Ensure effective communication by engaging with leads using negotiation and diplomacy, keeping stakeholders informed and involved in programme/project development and progress. This includes maintaining a consistent communication strategy, presenting complex and sometimes sensitive information appropriately, and fostering strong relationships and teamwork across various disciplines and departments within the Trust. Facilitating Project Outcomes: Coordinate and implement programme processes, ensuring they are managed according to targets and timelines. This involves communicating sensitive business information professionally and compassionately, especially when there are barriers to understanding or the need for cooperation through tact, negotiation, or persuasive skills. Handling Complex Inquiries: Serve as the first point of contact for complex programme inquiries, assessing, resolving, or escalating issues. Build relationships with colleagues within the organisation, wider system partners, and external organisations. Plan, evaluate, and recommend the appropriate use of resources within the programme. Managing Administrative Tasks: Ensure the programme operates effectively by handling comprehensive administrative tasks. These include developing programme scope and objectives with stakeholder involvement, managing programme activities and workstreams, maintaining the programme library on SharePoint, organising meetings and events, managing agendas, taking confidential formal minutes, recording clear actions and initiating implementation, coordinating and allocating tasks, measuring and analysing programme performance using appropriate tools, implementing process changes where necessary, and completing standard forms, surveys, and audits. Ensuring Compliance: Maintain compliance with Information Governance policy and Standard Operating Procedures by keeping organisational and programme reports accurate and efficient. This includes completing Data Sharing Agreements, Data Protection Impact Assessments (DPIAs), Information Asset Registers, and managing all documentation in line with the organisations Record Keeping Policy. Developing and Implementing Procedures: Lead the development, implementation, and compliance of programme processes and standard operating procedures throughout the programme/project lifecycle. Advise and assist the programme team in applying project procedures, updating risk registers, managing delegated budgets, handling programme correspondence, and facilitating prompt action while ensuring confidentiality compliance in handling sensitive data. Engaging in Quality and Service Improvement: Monitor, evaluate, and review programme/project delivery, identifying new ways of working or potential efficiencies. Investigate issues, reflect on personal and others practices, and coordinate with project team members regarding development. For further details contact: Name Dr Rosalind Reilly Job title Public Health Consultant Email address rosalind.reilly@wales.nhs.uk Personal Specification Level 6 qualification (e.g. bachelors degree BA/BSc, NVQ level 6) or equivalent Project Management qualification e.g. Agile Experience supporting projects in a formal project environment where professional management methods and techniques were applied including evaluation. Experience of managing and organising multiple projects simultaneously. Experience of implementing and managing documentation control systems including the use of SharePoint. Confident in the understanding of the project life cycle and able to implement processes for successful monitoring and delivery of the projects/programmes. Full details are contained within the Job Description and Personal Specification.