Provide Wellbeing Ltd is an organisation that exists to bridge the gap between private healthcare and the NHS.
At Provide Wellbeing Ltd, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.
We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.
Job overview
Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Main duties of the job
* Ability to organise and plan own workload effectively.
* Ability to resolve queries competently and to escalate to team leader when necessary.
* Understanding of customer service and able to implement effectively.
* Able to use initiative within the framework of standard processes/procedures.
* Ability to work within a team environment.
* Reliable, accurate and excellent attention to detail.
* Advanced keyboarding skills.
Working for our organisation
Previous experience in business administration and planning duties in a clinical/medical environment.
Detailed job description and main responsibilities
* Responsible for the end to end processing of patient referrals, appointments and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
* Liaison with Team and Premises to manage Clinic and Rotas incorporating cover for annual leave, Peer Review Sessions and Training Sessions and ensuring all staff and sub-contracts are aware of any changes in the usual Schedule i.e. nurses, cleaners, reception cover.
* Utilise key systems and reports to manage patient waiting times, back end processing of systems/tools, providing insight into patient demand to ensure adherence to KPI’s, escalating to management deficits or surplus in capacity versus demand.
* Support management in the sourcing and induction of new employees, contractors, agency and temporary staff.
* Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Person specification
Essential & Desirable
* Previous experience as a medical/clinical secretary.
* Previous experience of patient-based systems such as SystmOne.
* Years Experience.
Provide Wellbeing Ltd are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
If we require you to hold UK professional clinical registration to undertake your role, Provide Wellbeing Ltd will pay for your registration during the first year of your employment.
FURTHER INFORMATION:
How will we contact you?
* All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
* As we often have many applicants for jobs at Provide Wellbeing, we regret that we will only be able to contact those applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
* If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.
Checking progress on your application?
To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing Date
Provide Wellbeing Ltd reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
Successful Applicant:
You will be required to bring all your documentation to your interview to the recruiting manager and again at your pre-employment appointment to Human Resources Department.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide Wellbeing Ltd may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
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