My client who are a family leisure park are looking to recruit a energetic Call Centre Manager.
As a Call Centre Manager, you'll manage a buzzing call centre, lead a vibrant team of sales superheroes and customer service professionals, ensuring every call is handled with a smile and every customer leaves happy.
The position is paying £50k per annum with an attractive benefits package. You would be required to work 40 hours Per week over 7 days (incl. a couple of weekends per month)
Key Responsibilities
1. Manage and motivate a team of centre agents
2. Conduct regular training sessions
3. Drive sales through effective call strategies
4. Monitor and analyse sales performance, setting targets and celebrating all wins big and small!
5. Ensure that every customer leaves with a smile
6. Take on feedback and implement feedback system to improve customer satisfaction
7. Oversee the daily call centre operations
8. Utilise call centre software
9. Be creative!
10. Plan and execute fun team-building activities to keep the group motivated!
Skills
11. Proven call centre Manager experience or in a similar role within sales and customer service
12. Passion for leafing a high-energy team
13. Strong sales acumen with a proven track record of meeting and exceeding targets
14. Excellent communication skills
15. Problem solving
16. Ability to handle a fast-paced environment
17. Tech Savvy – call centre software and CRM systems
18. Strong analytical skills
19. Strong leadership skills – be a motivator!
20. Good organisational skills
If you would like to explore the role further please send CVs asap as our client are actively interviewing!