Job summary This non-clinical post, supporting the clinical team on Ward 15, you will be an integral part of the ward team, and be responsible for the patient notes, answering the telephones and ordering stock. This role will not support direct patient care. This post holder would need to provide a courteous, efficient and professional Ward Clerk service, making a valuable contribution to support patient care from time of admission to discharge. The successful candidate would be the first contact point for all Ward visitors and members of the multi professional team, good interpersonal and communication skills are essential. Previous NHS clerical experience is desirable, and administrative and commuter skills would be an advantage. Successful candidate will need excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of Hospital staff. Are you self-motivated and able to motivate others, organized, able to meet deadlines and work flexibly to suit departmental needs? Main duties of the job The post holder will provide a comprehensive administrative receptionist service to the department. This will include: Answering phone, adhering to confidentiality rules. Making appointments for patients. Filing notes. Input data onto computerised systems including PAS, Bluespier, EZ notes, Sunrise. Prepping notes for admission to the Ward. Ordering stationary for the Ward if required. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,614 a year Contract Permanent Working pattern Full-time Reference number C9365-25-0041-2 Job locations The Alexandra Hospital Woodrow Drive Redditch Worcestershire B98 7UB Job description Job responsibilities Job Summary The individual in this role will deliver a full range of administrative and receptionist support to the department. This includes scheduling appointments using computerised systems based on established policies and procedures, managing file organization, and entering data needed for audits. Key Responsibilities Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to: Maintain and check patient registration details and demographic information Retrieve patient information Record the issue and receipt of records on the PAS case note tracking system To check EZ notes and ensure they are available for planned TCIs Maintain patient EZ notes folders by: Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request. Repairing case notes folders Making up new folders, registering patients Ordering stationary suppliers when required Inputting date for audits Working Relationships Internal Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS. External GP surgeries, other hospitals, patients and relatives / carers Risk Assessment This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. Job description Job responsibilities Job Summary The individual in this role will deliver a full range of administrative and receptionist support to the department. This includes scheduling appointments using computerised systems based on established policies and procedures, managing file organization, and entering data needed for audits. Key Responsibilities Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to: Maintain and check patient registration details and demographic information Retrieve patient information Record the issue and receipt of records on the PAS case note tracking system To check EZ notes and ensure they are available for planned TCIs Maintain patient EZ notes folders by: Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request. Repairing case notes folders Making up new folders, registering patients Ordering stationary suppliers when required Inputting date for audits Working Relationships Internal Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS. External GP surgeries, other hospitals, patients and relatives / carers Risk Assessment This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. Person Specification Qualifications Essential GCSE Pass in Maths & English Desirable Any recognised computer qualification Skills Essential Good interpersonal and communication skills. Good organisation skills. Ability to work as part of the Ward team, but also able to manage own workload. Desirable Basic IT skills. Ability to use Hospital computer systems: PAS, EZ notes, Bluespier, Sunrise. Experience Essential Experience of working with the public. Desirable Previous NHS experience in a clerical setting. Experience of working with a Team. Person Specification Qualifications Essential GCSE Pass in Maths & English Desirable Any recognised computer qualification Skills Essential Good interpersonal and communication skills. Good organisation skills. Ability to work as part of the Ward team, but also able to manage own workload. Desirable Basic IT skills. Ability to use Hospital computer systems: PAS, EZ notes, Bluespier, Sunrise. Experience Essential Experience of working with the public. Desirable Previous NHS experience in a clerical setting. Experience of working with a Team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address The Alexandra Hospital Woodrow Drive Redditch Worcestershire B98 7UB Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)