Job Description
About us
Luxury Promise (LP) is a leading technology and social commerce-driven luxury resale platform where customers can buy, sell, and swap their preloved luxury goods within a globally inclusive community. Headquartered in London, United Kingdom and with hubs in the Middle East, Asia and US – LP is rapidly scaling and expanding into new markets to fulfil its goal of becoming a globally inclusive platform and a sector champion that serves customers from all over the world.
About the role
The right candidate will provide front-line telephone and email support to our customers worldwide. Understanding their individual needs and providing a high level of customer response and service. You will be working in a fun, lively environment with like-minded people. You will be highly organised and thrive on delivering excellent customer, working across different platforms such as freshdesk, shopify and other CRM's.
Candidate responsibilities
· Responding to customer queries via email mail, social media messages, website forms or via telephone in a timely manner.
· Reduce customer complaints by careful management of pre and post-sale enquires
· Assisting the sales team to create invoices for our overseas customers
· Working with all departments within the business to resolve customer quires efficiently
· Responding to Trust Pilot and Google reviews and obtaining these as part of the KPI’s for the department
· Working closely with the Head of Customer relations to identify areas of improvement and implementing these to streamline the service
· Dealing with customers in store face to face providing assistance for the sales and buying team
Candidate requirements:
· The candidate will need a basic understanding of Microsoft Office, Excel and Gmail/Outlook
· Must be able to work well within a small team and on occasion, working on your own using your own initiative
· Attention to detail and a passion for providing great customer care and complaint handling
· Taking a flexible approach and finding ways to improve the business flow
· Experience with CRM software preferable
· Fresh Desk system used
· Experience using shopify
The hours are Monday to Friday 9.30am-6.00pm
Disclaimer
Applicants not contacted within 6 weeks should consider their applications unsuccessful. Information provided will be treated in strict confidence and will be used for recruitment purposes only.