University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
At UHBW we are creating a new Transfer of Care Hub to support our patients with discharge planning from admission through leaving hospital and into the community at Weston General Hospital. The Transfer of Care Hub will bring together our community partners (Sirona), Local Authorities and Voluntary Sector colleagues across BNSSG to create a new team from multidisciplinary backgrounds.
The aim is to work collaboratively and holistically to support patients to get 'Home First'. We are looking to recruit a number of Discharge and Flow Coordinators to join the Transfer of Care Hub based on the wards.
The Discharge and Flow Coordinator will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA's and discharge summaries are done, checking equipment, liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.
Main duties of the job
We are looking for an outstanding individual who:
* has exceptional administration and organisational skills
* is enthusiastic, driven and practical
* has excellent communication and engagement skills
* can adapt to different ways of working
* is able to prioritise workload
* constantly strives to make improvements
* can use their own initiative as well as working as part of a team
There will be some weekend working with Saturdays and Sundays covered on a rota basis.
* Act as a first point of assistance for both internal and external enquiries relating to patient discharge
* Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
* Manage patient communications via telephone and through Trust systems to create letters and emails
* To act as a point of contact for queries from clinical and non-clinical staff
* Liaise with clinical and non-clinical teams across the Trust via telephone and email
* Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate
The position is full time, Mon-Fri 8am-4pm with weekend working on a rota.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience
* Experience of dealing with the public, both on the telephone and in person
* Clerical / administrative experience, including filing and/or reception
* Previous experience of using a Patient Administration System
* Previous NHS experience
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of admission policies and procedures
* Resilient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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