At Yeomans, everything we do is designed with the customer in mind. From our state-of-the-art showrooms and workshops to our fully trained professional technicians, we offer a relaxed, comfortable, and efficient environment for both sales and servicing. If you're passionate about delivering exceptional customer experiences, we’d love for you to join our team!
Does this sound like you?
* Enjoy constantly meeting new people and building rapport and connections
* Have strong communication skills and enjoy presenting ideas to others
* Passionate about the automotive industry and want to work in the world’s biggest manufacturer
* Organised and flexible but hard-working
* Enjoy working as part of a team and assisting colleagues
Key Responsibilities:
Builds rapport and qualifies the customer’s requirements
* Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
* Uses a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
* Quotes prices and availability of stocks and accessories to customers
* Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
Co-ordinates the centre’s stock holdings to agreed standards
* Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
* Orders parts on behalf of the Service team, including special orders i.e. grey import parts
* Checks all parts and accessories are in good order on receipt from supplier
* Process returns, adhering to supplier return policy
* Ensures all parts and accessories are correctly stored and located
* Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
* Completes all relevant administration promptly and accurately (including customer records and invoicing)
Works with the Service team to deliver a quality service to customers
* Ensures all Service personnel have access to parts needed to complete next day work schedule
* Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding
Works as a full member of the centre team
* Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
Benefits include 25 days holiday per year plus bank holidays.
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