Job summary We are recruiting The role: Senior Clinical Secretary in our ENT Department Are you: Enthusiastic/driven? Organised? Positive? Empathetic? Reliable? Solution focussed? IT literate? Resilient? Motivated to support the NHS? Do you have: Customer service experience? Team leading/supervisory experience? A good work ethic? A team work ethos? A "can do" attitude Initiative? A passion to improve patient experience? A sense of accountability? This role is pivotal to the success of the department. Working closely with clinicians and management, you will use your skills to examine current working practices, to achieve efficiencies across the department, by leading, motivating and supporting the administration team in order to make a positive contribution to the patient experience. If you enjoy variety in your work, have the resilience to work under pressure at times and you can answer "yes" to the above then we want to hear from you. Main duties of the job The successful candidate will need to deal with patients, clinicians and other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team and the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal and written skills and have a "can do" attitude. You will have a good level of IT literacy as you will be using multiple software packages. This role will keep you both challenged and busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors and specialist nurses. Potential applicants should ensure they evidence the skills listed above in their application. About us A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year. There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today. Date posted 17 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 374-LCSMc012 Job locations Eastbourne District General Hospital Kings Drive Eastbourne BN21 2UD Job description Job responsibilities Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. Job description Job responsibilities Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. Person Specification Qualifications Essential Evidence of good general education to GCSE Grade c or above, including maths and English IT training on office software packages. NVQ4 Business & Administration or equivalent Proficient in using patient record systems Desirable AMSPAR qualification or NVQ equivalent 1st Line Management / New Manager Orientation Experience Essential Extensive recent medical secretarial experience in a busy office environment within a healthcare environment. Proven experience of using software packages for word processing, databases and spreadsheets. Experience in managing diaries. Maintaining records Experience of supervision / managing staff Previous experience undertaking personal appraisals Previous experience of training junior staff Desirable Understanding/Experience of HR processes Person Specification Qualifications Essential Evidence of good general education to GCSE Grade c or above, including maths and English IT training on office software packages. NVQ4 Business & Administration or equivalent Proficient in using patient record systems Desirable AMSPAR qualification or NVQ equivalent 1st Line Management / New Manager Orientation Experience Essential Extensive recent medical secretarial experience in a busy office environment within a healthcare environment. Proven experience of using software packages for word processing, databases and spreadsheets. Experience in managing diaries. Maintaining records Experience of supervision / managing staff Previous experience undertaking personal appraisals Previous experience of training junior staff Desirable Understanding/Experience of HR processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Sussex Healthcare NHS Trust Address Eastbourne District General Hospital Kings Drive Eastbourne BN21 2UD Employer's website http://jobs.esht.nhs.uk/ (Opens in a new tab)