Job summary
This is an exciting opportunity to join the Clinical Therapies Administration Team. We require an enthusiastic and committed individual to provide administration support to the Children's SALT, Paediatric Dietetics & Children's Physio / OT services.
Essentially, the post holder will need to have experience in dealing with patients on a waiting list, have a minimum of 3 GCSE's including English and Maths at Grade C or above or equivalent qualifications or experience as well as excellent keyboard skills.
Duties will include the responsibility for the organisation of a small Administration Team. Communicating with relevant Therapy staff in respect of outpatient rotas and waiting lists is a key duty, along with completing and maintaining the accuracy of waiting lists and planning patient activity to minimise waiting times, ensuring the best use of resources.
Main duties of the job
1. Monitoring waiting lists and ensuring they are accurate and complete.
2. Ensuring that Trust waiting time targets are achieved.
3. Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance / appointments.
4. Use PAS, Systm One and other clinical systems to record and examine information about patients in order to maintain data quality on the system.
5. Set up therapy waiting lists and patient notifications on PAS and other clinical systems.
6. Print out Systm One and other clinical systems reports in relation to waiting lists, expected outpatients and other waiting list related summaries.
7. Maintain a record of clinical staff absences to ensure that Outpatients Clinics are booked appropriately.
8. Liaise with relevant staff and departments in respect of Clinics.
9. Handle internal and external telephone calls to the department in a professional and helpful manner.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belong and Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities. We offer a range of benefits to support our people including:
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice schemes
* Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Qualifications / Training
Essential
* Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or experience
* Admin and Clerical or equivalent qualification / demonstrable experience and suitable qualification
Desirable
* Business Administration Level II Apprenticeship
* Conflict resolution skills
* Ability to initiate and coordinate change to own working practices for service improvement
* ECDL or equivalent qualification / demonstrable experience
Personal attributes and skills
Essential
* Ability to deal calmly and diplomatically with a range of personalities and situations
* Proactive, self-motivated and with a positive approach to work
* Team Player with a professional approach to work and colleagues; able to develop good working relationships
Desirable
* Evidence of liaising with more than one discipline
Knowledge and experience
Essential
* Previous experience working in a clerical/administrative role
* Demonstrable working knowledge of Microsoft packages including Word
* Knowledge of and ability to work to Trust Policies and protocols including Referral to Treatment Patient Access Policy
Desirable
* Fully conversant with all waiting list functions on PAS and the ability to action these independently.
* Good knowledge of speciality specific pathways
* Thorough knowledge of health care setting in clinical administration role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address
Doncaster
Armthorpe Road
Doncaster
DN2 5LT
Employer's website
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