DP World are seeking a driven and influential Account Manager for our Automotive business based in Swindon/Oxford. Are you an enthusiastic and ambitious professional with a commercial talent who is eager to develop in Account Management and Business Development? Do you feel you have the right skillset developed in your current role to operate in the critical position between our company and our customer? Do you aim to exceed expectations? This role will be hybrid working with requirement to travel to the Swindon/Oxford site when necessary.
Responsibilities
* Serves as the lead point of contact for all customer account management matters;
* Builds a trust level and long-lasting relationship throughout purchasing, technical and logistic departments of our customer;
* Understands contract specifications/requirements and follows guidelines as indicated by the DP World customer interface;
* Fully understands the development, administration and technical aspects of the companies finance program within the Account Management department;
* Supports preparation of pricing, cost estimates and all other commercial related documents as part of the quotation response package together with the Senior Account Manager;
* Defends pricing to DP World internal staff and customers;
* Ensures a timely and successful delivery of our solutions according to customer needs and objectives;
* Forecasts and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders;
* Understands market needs and explores opportunities over and above currents service portfolio;
* Supports Senior Account Manager in quotation processes and presentations for the existing business and new opportunities.
* Identifies all new topics or activities which are not properly covered by existing contracts and agreements. Report them on weekly basis;
* Raise Change Request Forms (CRF), push for approval and keep a detailed record of all documents. Report them on weekly basis;
* Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews;
* Monitor important contractual KPIs (Productivity, Downtimes, Sales revenue, etc.) and their target fulfilment. Report on regular basis to Senior Management.
Requirements
* Experience in a relevant commercial/business development or Account Management role including the use of pricing templates, cost databases, and other supporting tools
* Knowledge of the automotive industry, services and products in the automotive sector would be a distinct advantage
* Good understanding of production and logistics channel processes
* Effective interpersonal skills, with proficient oral and written communications across all levels
* Highly customer focused with ability to build effective relationships with key stakeholders
* Ability to empathize and understand client viewpoint (read what is on their mind) and requirements and act as their champion within the DP World internal organization
* Ability to interpret data and derive solid conclusions from analysis.
* Possess strong IT skills, particularly MS Excel, & PowerPoint.
* Ability to create structure and organization within a fast-moving environment
* Sound commercial awareness
* Able to cope with time pressure and has the flexibility and willingness to see the job through
* Willingness to travel between locations within Oxford, Swindon and the Midlands
* Fluent in English and German - desirable
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.