Role: Customer Experience Manager
Location: Slough, SL3 8XP
Salary: £34k to £38k per annum
Full time office based, permanent position.
OVERALL PURPOSE OF ROLE
To manage all customer experience touch points ensuring that we deliver an exceptional service to all customers.
Main responsibilities:
To develop, manage and delight internal and external customer relationships with new and existing customers.
Ensuring contract delivery is, at a minimum, in accordance with Group and client requirements
Managing correspondence from clients and customers in a timely professional manner
Being the ‘back stop’ point of contact for escalated queries from clients and customers
Proactively monitoring client satisfaction and proactively addressing issues as necessary to prevent dissatisfaction
Developing and enhancing lines of communication in accordance with client and customer needs
Promoting good working relationships with colleagues, clients, customers and other stake-holders, whilst demonstrating an inherent commercial awareness
Ensuring that every opportunity is maximised to achieve higher customer satisfaction ratings through the demonstration of core values
Providing support and advice on procedural and technical matters
Planning, allocating and evaluating team and individual workload to resources
Putting safety and health at the heart of decision making, asking, listening and responding, creating an environment where i...