Cheval The Edinburgh Grand are currently recruiting a Concierge to join the Front Office team of our luxury serviced apartments in Edinburgh.
As Concierge you will be based in the front of house to ensure that you are available for any guest needs. You will provide exceptional, personalized service to our guests, ensuring their experience is memorable and beyond expectations. You will act as a knowledgeable resource for guests, offering tailored recommendations, arranging reservations, transportation, and managing requests with a high degree of professionalism and discretion from pre arrival through to their departure and all in between.
Other responsibilites as Concierge will include showing the guests to their apartments, carrying out apartment inductions, assisting with luggage, delivering parcels, organising transportation and assisting the front office team wherever possible.
We would love to hear from you if when it comes to work if you
* Like looking after people and have a friendly, professional and warm manner
* Are good at thinking "outside the box" and can anticipate the needs of our guests
* Have experience in a 5 star or luxury environment
* Have an excellent knowledge of Edinburgh and the surrounding areas
* Have experience in guest services in hospitality
* Have a good command of English (to communicate with our guests and fellow colleagues)
* Enjoy physically active work
* Take pride in what you do
We can offer you..
* 40 hours per week
* Career progression
* Learning & Development opportunities
* Food & Beverage Discounts
* Discounted accommodation
* Reward & Recognition scheme
* Tuition support funding
If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Concierge role now!
Helpful to know
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
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