Customer Programme Manager page is loaded
Customer Programme Manager
Apply locations Staverton, Gloucestershire time type Full time posted on Posted Yesterday job requisition id R3688
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is now recruiting for a Programme Manager to join our team. This role will be based at our Staverton site.
Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
The Role:
You will be the interface to external customers and coordinate all aspects of the various programmes for allocated customer accounts, focusing on driving 100% On Time Delivery at 100% Quality, all the time.
In addition, you will work with the Head of Programmes and the Business Development Director in developing new business and the construction of winning bids.
Key Responsibilities:
1. Engage in and support the setting of the future strategic direction for allocated customer accounts.
2. Sign-off and issue Customer Documentation.
3. Undertake projects allocated by the Head of Programmes.
4. Maintain market awareness, identifying potential new opportunities and highlighting them to the Head of Programmes and the Business Development team.
5. Assist in sales campaigns for new contracts and proposals.
6. Prepare commercial bids in response to RFQs/RFPs.
7. Run or oversee New Product Introduction programmes/projects.
8. Run or oversee rectification projects for parts presenting quality/reliability issues and customer service improvement projects.
9. Formulate, instigate, and drive recovery programmes for allocated customers.
10. Take responsibility for the profitability and customer satisfaction for allocated customers.
11. Ensure timely resolution of customer issues and lead Customer Review meetings.
12. Control and manage programme spend, securing budget and spend authorization as required.
13. Assist with commercial negotiations as directed.
14. Address customer or role specific requirements for allocated customers (internal or external).
About You:
At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.
You’ll have proven programme/project management experience from an Engineering business with a good understanding of business processes/methods such as Supplier/Manufacturing/Quality means and methods.
1. Ideally Degree qualified or demonstrable equivalent experience.
2. Proven programme/project management capability and experience.
3. Experience of managing product or programme development projects, ideally within the aerospace industry.
4. Good understanding of business processes and methods (e.g. Supplier / Manufacturing / Quality means and methods, capabilities & constraints).
5. Strong business and commercial acumen.
6. Very strong communication skills, both oral and written.
7. Capacity to handle wide-ranging complexity across a number of programmes or issues.
8. UK driving licence holder.
9. Able and willing to travel domestically and internationally.
Benefits:
At Ontic, we care about your financial, physical, and mental wellness, so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.
Our benefits package highlights include:
1. Up to 29 days paid holiday plus Bank Holidays
2. 10 hours paid volunteering time
3. Annual goal share bonus scheme for all employees
4. 24/7 Employee Assistance Program (EAP)
5. Discounts and offers from a range of retailers
Best Place to Work:
We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:
1. We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback.
2. 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic.
No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our Values:
Our values are intrinsic to everything we do:
1. We share a common sense - we’re a global family of specialists with a shared passion for precision.
2. We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
3. We create the opportunity - we’re change-makers with a clear direction and can-do spirit.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us!
About Us
Ontic is a leading global aerospace OEM trusted by the world’s aerospace leaders. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow.
With capabilities spanning various aerospace sectors, our long-term, established investments with leading aviation OEMs enable them to divest their product lines to us, freeing them to focus on the future.
Whether a customer, partner, member of the community, or each other, our promise remains the same — we embrace the challenge to start where others stop. So, why not join us? Apply today and take off with Ontic.
We are more than the sum of our parts. Why not join Ontic today?
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