Netrix IT Solutions are looking for an experienced network engineer to join our engineering team. This is an exciting opportunity to join a small startup company within a cloud and network infrastructure consultancy. You will be responsible for projects, changes, support and even some pre-sales therefore empowering you to develop further into a well-rounded network/cloud engineer.
Our specialty is collaborating with our clients to deliver solutions to their most complex IT Infrastructure needs.
If you are someone that can use technology within the networking and cloud space on top of enthusiasm to provide outcomes for our customers then you could be the person to help drive this business forward!
Our vision:
* Provide excellence in terms of high quality solutions to UK wide customers.
* Educate both existing and potential clients in technology and perform best practice solutions.
* Become a well trusted advisor within the tech industry.
Your responsibilities:
* Represent Netrix IT Solutions as a network/cloud engineer providing support operations, assisting with projects, assisting with designs/implementation and pre-sales.
* Maintain relationships with our existing clients.
* Work closely with other MSPs and technology partners to ensure agreed service levels are being met.
* Ensure the provision of stable and secure communications infrastructure within agreed service levels.
* Provide 2nd and 3rd line support services to ensure timely resolution of assigned incident and problem tickets.
* Plan and implement managed changes and maintenance works to IT infrastructure, involving other internal or external service providers as required and following internal change management processes.
* Quality Assurance, where relevant, of change management (RfC) documentation pertaining to voice, data, cloud, automation and security infrastructure.
* Ensure sufficient capacity at all times through proactive monitoring of the network, maintenance of relevant information, reporting and documentation systems and by exposure to changes to systems and business requirements.
* Contribute capacity planning expertise to project activities in order to ensure that sufficient capacity is available to support the planned introduction or extension of services.
* Ensure environments are pro-actively monitored/tuned to maintain service availability and performance.
* Use, and maintain the network management systems, providing reporting data and statistics as required to IT management and to support project planning and development.
* Assist in providing technical support and direction to project and development teams as required.
* Contribute to the future direction of infrastructure through keeping up to date with emerging industry developments and trends (e.g automation).
* Ensure infrastructure is secured and managed in line with the standards and governance frameworks, providing supporting information to underpin this as required.
* Ensure support processes are defined and continuously reviewed, appropriate documentation created and training requirements are identified. Where appropriate prepare and deliver cross team training.
* Manage infrastructure assets ensuring the correct balance of proactive & reactive maintenance, to deliver optimum service levels.
* Ensure compliance to IT governance processes. Following, defining and improving process and procedures to ensure full compliance to governance requirements.
* Adhere to the Change Management processes; ensuring changes are implemented with minimal business impact where possible and to ensure risk and impact is considered. Define the critical application events to understand the impact/key aspects of Application/Infrastructure changes.
* Participate in design and technology reviews and provide documentation where needed.
* Resolve incidents and service requests within SLA’s to deliver optimum service to businesses with management of any third parties or partners.
* Work closely with Incident and Problem Managers on Issues/ Investigations/RCA and Resolutions.
* Escalate issues promptly and effectively – completing the required documentation needed to pass to other Resolver Groups or teams.
* Implement strategies to manage the scalability and growth of a rapidly expanding environment.
* Be able to cover on call, shift and weekend work as and when required.
* Be willing to travel upon the needs of a requirement.
* Be prepared to work at heights.
Essential skills/experience:
* Ideally 5 years experience within the networking or cloud sector
* Cisco (educated to CCNP or equivalent level)
* Routing and switching knowledge
* Wireless technologies
* Detailed knowledge of IOS/NX-OS
* F5 Load Balancers
* Solarwinds/Logic Monitor/PRTG
* Cloud knowledge (Azure/AWS) - Certificates would be beneficial
* Network design and implementation
* Highly motivated and enthusiastic
* Analytical skills
* IoT experience
* VPN configuration and management
* SAN technologies
* WAF technologies
* Microsoft Visio
* Automation (Python, Terraform or similar)
* ITIL
* SDN technologies
* WAN technologies (VPLS/MPLS/BGP/SD-WAN)
* Cloud networking technologies (e.g hosted connectivity partners and Aviatrix)
* Packet shaper
* ServiceNow experience
We are a fully remote business but are required to attend client sites. This brings huge advantages -
* You can work from home.
* Flexibility.
* Potential for bonuses as the company grows.
* Company provided laptop and phone.
But having these benefits mean a few things are crucial -
* You need a fast, stable internet connection.
* You must be fluent in English.
* Must be willing to travel to the Derby area around 3x times a week and be within 1 hour's commute distance.
This is a full-time position that comes with a probation period. You must be willing to travel to the East Midlands for other company meetings from time-to-time.
Why We Want To Do This
* We want to make sure people know we provide the best quality solutions for their needs within the IT infrastructure sector.
* We want to become an industry leader within networks, cloud and security.
Ultimately, we want to grow the business straight away. Are you up to the challenge?
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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