The Registry supports all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
This exciting opportunity has arisen in the Student Policy and Regulations team, which operates within the Registry department.
About the Role
As a Case Officer, you will play a vital role in supporting the investigation and resolution of a diverse range of student cases, including appeals, complaints, academic misconduct, conduct and disciplinary issues, and sexual misconduct allegations.
A key aspect of this role will involve planning and leading investigations into cases of sexual misconduct and harassment. You will ensure that these sensitive matters are handled with the utmost care, professionalism, and adherence to University policies and external regulations. This includes working closely with relevant stakeholders to conduct thorough and impartial investigations, providing procedural advice, and ensuring that all parties involved are supported throughout the process.
You will also be responsible for managing a caseload of student cases, ensuring that they progress efficiently through the relevant procedures while adhering to the expectations of regulatory bodies such as the Office for Students and the Office of the Independent Adjudicator. Your role will involve close collaboration with Colleges, the Registry, and other key stakeholders across the University to deliver fair and timely outcomes. As part of a meticulous and solutions-oriented team, you will handle sensitive information with care, maintaining accurate case files and records in line with data protection requirements.
The position is varied, fast-paced, and offers meaningful opportunities to make a positive impact on students’ university experiences. This role also provides excellent networking opportunities, both within the University and through external practitioner groups.
Additionally, you will contribute to the wider work of the Registry, enhancing the overall student experience and supporting key University activities such as open days, clearing, enrolment and awards ceremonies.
This role offers the chance to make a tangible difference, supporting students in achieving academic success and ensuring their voices are heard through robust and fair casework processes.
Anticipated interview date: 18th February 2025
About You
We are seeking a skilled professional educated to HND level or with the equivalent work-based experience. A qualification in investigation management or a proven track record of managing complex investigations is essential.
The ideal candidate will have extensive experience demonstrating both practical and theoretical expertise in handling sensitive and complex student cases. Comprehensive knowledge of policies and procedures related to student case management, academic appeals, and conduct investigations within Higher Education is critical. Your creativity and problem-solving skills will be key in navigating complex situations involving diverse stakeholder needs and regulatory frameworks.
Strong interpersonal and communication skills, with the ability to exercise tact and diplomacy when engaging with a diverse range of internal and external stakeholders. including students, academic staff, and senior leaders, are key to succeeding in this role.
If you are detail-oriented, experienced, and passionate about supporting students, we encourage you to apply!
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Katie Guyler, Student Policy and Regulations Manager via k.hanson@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK. Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.