Care Navigators provide a professional first line response to all callers, whether in person, by telephone, or electronically; and are responsible for ensuring all medical administration duties are performed effectively and to the required standard. In addition to this Care Navigators Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed correctly Receive telephone and personal requests and enquiries from patients and ensuring sufficient information collected for triage purposes, making appointments/dealing with request as required Keep up to date with changes in procedures and information affecting the post Ensure that mail and specimens are ready for collection by the courier. Attend to any ad hoc IT issues Attending team meetings and practice learning sessions Open and close of premises procedures Signpost patients to the correct service Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area always Monitor and maintain the reception area and notice boards Ensuring general office areas are kept tidy and safe in accordance with the Health and Safety and Fire policies. Reporting any defects or unsafe practices to the Practice Manager. Support all clinical staff with general tasks as request Completing opening and closing procedures in accordance practice policy Partake in audit as directed by the audit lead Answering general enquiries explaining surgery procedures, giving results to patients after the doctor has made the necessary comments, making new and follow-up appointments Receiving and recording requests for home visits. On a PLT day to ensure that telephone message is telling patients that we are closed for staff training. Also restoring telephone services in the morning after the PLT Ensuring that Practice Notes, Docman and AccuRx messages and e-mails are dealt in a timely manner and efficiently. Communicating information about any unresolved or urgent matter. Maintaining confidentiality regarding patient issues and the affairs of the practice Other specific duties which may be allocated to individual team members ensure that all enquiries, whether from patients or others, are handled in a timely, efficient, and courteous manner Scan documents, record keeping, and distribution of documents is undertaken efficiently, accurately, and promptly Are familiar with use of the computer and that entries on the computer are made accurately and promptly Ensure doctors letters are typed accurately and promptly, where required