About Us
Total Management Group is widely recognised as a world-leading provider of event and travel solutions. We are currently seeking an outstanding candidate to join our fast-growing team.
With a wealth of experience behind us, synergistic supporting services and our company values, Total Management offers a service that is uncompromised in delivering seamless, thought out, top-quality event and travel solutions to global corporate clients, leading brands, and industry names.
At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence.
Role Overview
As a Senior Group Travel Manager, you will have a diverse and varied role. Ultimately you will be responsible, independently and as part of a team, for the successful delivery of group and event travel across our key clients. This role is hands-on and, given TM G’s ambition for growth and scale, includes a wide variety of opportunities for individual growth and development.
This role, in a fast paced environment, will require you to manage flight bookings, room blocks, ground transportation, project proposals, large-scale budgets, as well as client onboarding and driving the enhancement of technology and processes to improve efficiencies.
You will be extremely solution driven and have the ability to develop relationships with clients while understanding their unique requirements to deliver a first-class service, independently as well as driving excellence from the wider team.
Skills & Knowledge
* Ideally a minimum of 5 years travel industry experience, preferably within Group/Event Travel.
* Experience processing and managing large group bookings – including group flights, hotels and ground transportation.
* Strong industry knowledge with an understanding of airfares, contracted fares, ticketing and hotel reservations.
* Ability to pitch and propose group travel solutions to new and existing clients.
* Proven knowledge of a GDS is a must (Ideally Galileo/Smartpoint).
* Extensive experience in project managing Groups/Events from proposal to completion.
* In depth knowledge and understanding of project budgeting and budget management.
* Proven ability to source and win new business is preferred.
* Financial reporting in relation to event and group travel projects.
* Knowledge of travel mid/back-office systems (ideally Protas/Procon but not essential).
* Strong client account management.
* Experience using event registration platforms is preferred.
* Knowledge of using an Online Booking Tool is a bonus, but not essential.
* Supporting the development and growth of junior members of the team.
* Negotiating fares and supplier contracts.
Attributes
* Strong communication skills both written and verbal.
* Ability to work independently with confidence, or as part of a team.
* Quick learning, able to adapt to new and an ever-changing environment.
* Impeccable attention to detail
* Highly organised, ability to prioritise and multi-task especially when under pressure.
* Ability to deliver a great customer experience and maintaining an above and beyond attitude.
* Fluency in English is essential and proficiency in other languages is a bonus.
Why Total Management
We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture with various social events and active employee engagement.
What is on offer
* Competitive salary
* 25 days annual leave plus bank holidays
* Hybrid working, 4 days in the office and 1 day from home
* Additional 14 days per year work from home
* Medicash - medical based benefit scheme
* Tech & Cycle Scheme
* Preferential Travel Rates
* Monthly Pay Day Meals & Company Socials