This is an exciting and varied role at Glencoe Visitor Centre in Glencoe National Nature Reserve. Youll help us welcome visitors from across the globe and ensure they have an enjoyable, memorable experience here, from the moment they arrive to the moment they leave.
Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.
Based in either our busy shop, info hub or Highland Coo Café, you’ll also help generate the income that enables our charity to care for this world-renowned mountain landscape.
· Fixed term seasonal contracts to October 2025, or shorter if preferred. Option to apply for year-round positions in Autumn 2025
· Full-time and part-time roles available
Possibility of on-site accommodation (please highlight if this would be desirable).
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of customer service
• Welcome visitors at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf
house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors
and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with
visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and
help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to
make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and
operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.
Generate the income that enables us to look after special places
• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product
knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the
reconciliation of end-of-day takings.
Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down
at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high
standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge
and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by
adhering to NTS Health, Safety and Environment policies and guidelines.