Do you have a passion for helping people and solving problems? Are you someone who thrives in a busy, customer-facing role? If so, we’d love to hear from you as we are recruiting for a Customer Services Officer on a 6 month fixed-term contract. As the first point of contact for our residents, contractors, and internal teams, you’ll play a vital role in delivering friendly, efficient, and compassionate support—ensuring every interaction leaves a positive impression. Duties will include- Handling queries over the phone, by email, and in person—always offering friendly, solution-focused support. Logging and scheduling repair and maintenance requests using our Housing Management System, Civica (Cx). Managing and recording complaints and concerns with empathy and professionalism. Supporting smooth day-to-day operations with accurate record-keeping and coordination with internal teams. Providing administrative support to the Housing and Property teams. Offering clear advice to residents on rent payments, tenancy matters, and welfare entitlements. Helping residents understand their responsibilities under their tenancy agreements. Issuing rent statements, payment cards, and setting up Direct Debit/Standing Orders to encourage timely payments. Ensuring resident enquiries are passed to the right teams and followed up promptly. Skills & Experience- A genuine commitment to customer care and community service. Strong communication skills and a calm, helpful manner. Good organisational and time-management abilities. A team player who can also work independently and take initiative. Previous experience in a customer-facing role, ideally within housing or public services. Experience using Civica (Cx) or a similar system is a bonus, but not essential. Offering excellent working conditions, the opportunity to join a supportive team and potential for the role to become permanent