Job summary IOPS (Intensive Older People's Service) provide additional, intensive support for a short period of time, to help service users in mental health crisis remain in their own home with as much autonomy and independence as possible. IOPS offerintensive supportto service users with dementia of any age and service users over 75 years with functional mental health and physical health complexities. Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? IOPS are looking to recruit a conscientious, calm and confident individual to join our current Administration Team. This role will be supporting the Clinical Team Manager with management support as well as covering clinical admin when needed. This role is offered on a permanent contract. The hours of work are 22.5 hours per week. Days to be agreed with successful candidate but must include a Monday. Main duties of the job You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset. Previous administration experience is essential. Full training will be given. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential. We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. About us At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life. Benefits Benefits included with this role are: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 246-GYW6719980 Job locations Julian Hospital Bowthorpe Road Norwich NR2 3TD Job description Job responsibilities Please see attached job description and person specification. For more information please contact us. Job description Job responsibilities Please see attached job description and person specification. For more information please contact us. Person Specification Qualifications Essential NVQ Level 3 Business Administration or equivalent Desirable Knowledge of Trust electronic record system Experience Essential Understanding and experience of a full range of secretarial procedures and systems gained through practice at an intermediate level Knowledge Essential Working knowledge of Microsoft packages or equivalent. Desirable Knowledge of NHS policy / procedures Other Essential Able to work flexibly across a range of different sites/offices Person Specification Qualifications Essential NVQ Level 3 Business Administration or equivalent Desirable Knowledge of Trust electronic record system Experience Essential Understanding and experience of a full range of secretarial procedures and systems gained through practice at an intermediate level Knowledge Essential Working knowledge of Microsoft packages or equivalent. Desirable Knowledge of NHS policy / procedures Other Essential Able to work flexibly across a range of different sites/offices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address Julian Hospital Bowthorpe Road Norwich NR2 3TD Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)