Act as an ambassador for the company aiding progression of sales from offer to completion by monitoring timescales and ensuring a five star word of mouth service.
Key Responsibilities
* Look after 60 – 80 units
* Oversee sales from offer to completion by monitoring timescales
* Maintain a 80% conversion rate
* Keep fall through rate below 20%
* Gain feedback from the buyer and regularly update our client, the seller
* Chase all customer experience forms to ensure we achieve min 70% return rate
* Customer service rating for office – achieving minimum rating 90
* Deliver a ‘Nothing is too much trouble’ service to generate new and repeat business
* Report weekly and monthly figures accurately
* Maintain strong working relationships with local solicitors and third parties
* Ensure sales are signed off and the offer sheet is complete and correct, with particular attention to timescales
* Chase bad debts as necessary
* Carry out monthly pipeline check
* Communicate with team – morning and monthly meetings – updating on feedback, pipeline and additional service leads
* Deal with surveys and re-negotiations
* Promote and monitor additional services within the office – Solicitors, Financial Services and Surveys – ensuring minimum standards met by team
* 5 leads per week per consultant
* 50% buyers and 30% sellers using panel solicitors
Requirements & Skills
* Strong negotiator
* Previous sales or customer service experience
* Good attention to detail
* Persistent and tenacious
* Cultural fit with our winning ways
* Team player
* Ability to handle customer complaints
* Works in The Dexters Way
* Natural sales ability with a keen desire to succeed
* Ability to cope well under pressure
* Problem solver