TW Perry Milton Keynes, England, United Kingdom
Sales and Helpdesk Administrator
The sales recruitment network is looking for a Sales and Helpdesk Administrator. The role starts as a contract, and if all goes well, this can be made into a permanent role. This position is office-based.
Responsibilities
* Sales Order management from receipt of Customer Purchase Orders to raising SOP on the Protean System and communicate expectations to all parties.
* Update customers on the progress of invoicing upon dispatching of goods.
* Produce Service Contract Matrix and publish to the Management team.
* Provide initial telephone contact for all customer enquiries.
* Maintain Service and Maintenance contracts, ensuring invoices are issued according to renewal dates and liaise with account management to facilitate renewals.
* Process Monthly and Quarterly maintenance invoices for large S&M contracts.
* Process all customer consumable orders and liaise with Order Management to ensure appropriate stock levels are available, communicating lead times to customers.
* Prepare and process Service invoices in accordance with customer requirements and/or company guidelines.
* Support the Helpdesk Team by taking customer and Engineer calls and logging them according to SLA requirements on the Protean Service Management system.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Information Technology
Industries
IT System Training and Support
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