About Jadu Jadu is a leader in creating the world’s most accessible digital platforms. At Jadu, we believe in making tools that are accessible, beautiful, and loved by the people who use them. We are committed to delivering high-quality software solutions, focusing on the needs of local government, higher education and public sector customers. Our mission is to facilitate open collaboration and sharing through the Jadu Library, driving innovation in digital service delivery. The Role Reporting to the Managing Consultant of Business Transformation, this role involves close collaboration across the Business Transformation Team and teams across the wider Jadu group. As a Senior Consultant within the Business Transformation Team, you will be responsible for customer delivery and representing the customer voice to support the advancement of practices within the Jadu Team, playing a pivotal role in supporting the course of digital transformation within our public sector customers, enabling them to understand and implement best practice for digital. The Senior Consultant will also be responsible for delivering critical customer assignments, ensuring they are executed to the highest standards of quality, within budget and time constraints. Drawing on significant experience in public sector organisations, technology, digital, and business change services, the Senior Consultant is adept at working in complex transformation programs and deeply understands the UK public services landscape. Key Responsibilities: Act as a trusted advisor demonstrating a deep knowledge of digital to help customers achieve their goals Deepen relationships with customer organisations by demonstrating high levels of customer service, confidence and ability across customer delivery Lead service design and re-design for major CRM and self-service implementations Use the Jadu digital platform and customers wider eco-systems to design, build and document business solutions, applying best practice and customer specific standards Identify and troubleshoot technical issues Understand and evangelise web accessibility and encourage customer organisation to buy into the importance of accessibility. Collaborate with internal teams to resolve complex problems Gather customer feedback to help improve products and services, representing the voice of the customer across internal teams Communicate customer insights to the product development team Maintain a deep understanding of Jadu’s products and services Educate customers on product features and benefits, including through knowledge sharing delivery Deliver customer assignments ensuring delivery to budget, time, and quality standards Work across multiple assignments, actively engaging with customers, identifying and escalating risks as required Requirements & Skills: Minimum of 5 years’ experience in, or working with, public sector organisations and over 5 years in technology, digital, and business change services Significant experience in digital transformation programs and understanding of the UK public services landscape Demonstrated ability in customer engagement, and delivery of complex digital solutions Ability to innovate with new techniques and technologies to improve public service delivery outcomes Commitment to Jadu’s values and mission, particularly in driving accessibility and open collaboration Our working environment We are committed to our people, Our culture and our values are reflected in everything we do. It’s policy at Jadu to be honest about our business relationships - our customers are our partners and that requires trust and transparency. Our Jadu family is passionate about everything we do. We love to delight and amaze each other as well as our customers. Our prime directives are our values: Conduct honest business Never over-promise Delivery high quality software Design with standards, semantics and with end users in mind. Service customer needs before our own to make better customers Generate wealth Promote mutual trust and respect Whilst we are predominantly home based, the role will require travel and at times will need you to stay away from home. Our company operates globally, so there may be occasions when working hours need to be adjusted to accommodate the needs of our global customers. Benefits of working at Jadu include: Generous annual leave plus public holidays Flexible working arrangements Comprehensive remote working infrastructure Continuous personal and professional development opportunities Inclusive private healthcare cover Competitive pension scheme Cutting-edge technology package Jadu is a digital customer experience software and services company with global headquarters in Leicester and businesses in the USA and Australia. Recognised as one of the leading providers in this industry, we are expanding both the business and the products to reach a global market. We power some of the largest organisations in the world, reaching millions of users every day. Jadu is an Equal Opportunities Employer, and we genuinely believe that everyone is equal. Our values: https://jadu.net/directives