Job Advert
Internal Job Title: Interim General Manager
Contract: FTC - Up to 2 years
Business: Lucy Electric
Location: Thame
Job Reference No: 3546
Job Purpose
Lucy Electric is an international engineering company and we are specialised in manufacturing leading edge distribution solutions for the energy sector. Today we employ more than 1,400 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa.
For our location in Thame (UK) with 225 employees we are looking for a dynamic and experienced General Manager. As the General Manager you will have the P&L responsibility for this location and you will work closely together in a matrix organisation with the global sales, engineering and manufacturing directors. The UK business is going through a steady growth in existing as well as in new market segments like the sustainable energy market. New product introductions are planned to be rolled out and continuous improvements in our state-of-the-art factory are amongst many other exciting activities you will lead together with your experienced team.
If you are the commercial driven personality with an operational manufacturing background and excited to lead a growing organisation, we like to hear from you.
The General Manager provides the vision, strategy, direction, and leadership for the Company’s business operations, reporting directly to the Chief Operating Officer (COO).
Accountable for:
* Achieving the Company’s finance and operational, sales revenue, and profit targets, whilst controlling costs, managing risk and delivering the budgeted profit margins. Creating the yearly budget and longer-term strategic plans in alignment with the overall Lucy Electric strategy.
* The provision of pre and post sales technical support to customers in the UK and export market.
* Establishing an effective and responsive tender response capability that focuses on meeting the needs of customers in all the Company’s regions.
* Full manufacturing and Supply Chain activities within the manufacturing plant.
* Energy Services delivery.
* Customer warranty and aftermarket service support.
* Effective oversight of risk in line with Group financial and control policies.
Accountable to the Global Manufacturing Director for delivering operations & production targets and to the Global Sales Director for delivering the sales targets. The General Manager role is a complex role requiring an able team player adept at managing multi-matrix relationships, through effective collaboration, and stakeholder management.
Business Overview
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.
Key Accountabilities
* Working with the CEO, the COO, Global Sales director and the Manufacturing Director, accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results.
* Accountable for the production of the budgets and UK business plans (MTP) to meet the budget and planning schedule.
* Guarantee the delivery of the business strategy, by ensuring all UK reports have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team.
* Design and provision of pre and post sales technical support to UK customers and salespeople that ensures the specification of safe, effective products and solutions at all times.
* Manage and support the Company’s sales team in close matrix with the Global Sales Director.
* Accountable for the provision of L1 customer technical helpline to UK customers and also accountable for the provision of L2 technical support to the regions.
* Develop the Energy Services delivery capability through a focus on customer value creation.
* Provision of customer service and issue management including back office transaction processing.
* Manage the Company’s manufacturing and production operation in line with the Manufacturing Director’s production strategy that meets customer requested delivery timings.
* Optimise standardisation and measurement of the UK back office processes; define operational KPIs to measure and manage all aspects of the UK operational delivery.
* Report KPI results to the COO on a monthly basis for inclusion in the strategic balanced scorecard.
* Manage Company risks effectively in full compliance with Company reporting requirements and policies.
* Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results.
* Seek development opportunities and experiment with new approaches and practices to stay current in the business environment.
* Accountable for delivering process and performance excellence and the effective use of team resources and continuous improvement efforts.
* Establish UK operational and administrative policies, procedures, and standards.
* Coordinate work through effective collaboration with all parts of the Lucy Electric organisation and Lucy Group.
* Foster an environment that supports learning, individual development and openness to change.
* Manage the UK resources by identifying key roles and talent gaps, developing internal talent and sourcing high calibre talent to build strength within the UK business.
* Strive to improve the overall financial and key performance indicators of the business.
Qualifications, Experience and Skills
Functional Competencies
* Strong commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
* Significant experience of working in a multi-national, matrix organisation.
* Proven capability of operating successfully at a senior management level.
* Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness.
* Good financial acumen including planning and cost control capabilities and proven experience of managing budgets.
* Deep understanding of and an ability to manage the factors that influence business results.
* Strong qualitative and quantitative analytical skills.
* An understanding of the electrical power engineering industry.
* Ability to delegate authority to the lowest level, allowing people to do their jobs within agreed parameters.
* Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations.
* Strong working ethic in the delivery of satisfying the profitable requirements and expectations of internal and external customers.
* Strong interpersonal, communications and presentation skills.
* Degree educated, preferably an MBA, in a relevant discipline such as business administration, or business management is essential. A degree in electrical or mechanical engineering would be desirable.
Behavioural Competencies
Inspiration
* Charismatic Leader able to influence others at all levels of the organisation.
* Leads by example and inspires our people to do the right thing.
* Articulates a clear vision for the future.
* Empowers and trusts our people to come up with the right solutions.
Collaboration
* Cooperates and works across the organisation to deliver the business results.
* Encourages challenge to foster new ideas and ways of doing things.
* Gets things done and makes it easy for others to do the same.
* Builds authentic, effective working relationships.
Integrity
* Values our culture and actively encourages sharing different points of view.
* Is true to themselves and their own values, beliefs and convictions - takes time to grow continuously.
* Has a positive can-do attitude.
* Does the right thing.
Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!
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