Hourly rate: £12.43 per hour, plus enhancements where applicable. Bank position, shifts will be as and when required. Key Results Provide and deliver a comprehensive care and support service including all elements of personal care and hygiene, while maintaining independence and dignity at all times. Ensure the social support of residents - e.g., encouraging/facilitating their interests and meaningful activities. Assist where required in resident's health and well-being including nutrition, medication/creams, mobility, shopping/health appointments and supporting/welcome their visitors. Formulate, review and maintain resident care plans and paperwork. Consistently working in line with regulatory bodies and SMT policies - for example but not exclusive to GDPR, CQC, HSE, Local Authority expectations etc. Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust. Undertake housekeeping and laundry duties as necessary for the resident. Skills and Experience Communication Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Identify and recommend learning and development areas for colleagues. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and Values Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional. Collaborate with residents - tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' healthor well-being. Understand the needs of older people and people with dementia (including willingness and motivation to learn). Aware of cultural and individual differences in all interactions and service areas. Working with Others Works effectively as part of a team. Builds relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills and Qualifications Essential Understanding of the needs of older people, including dementia and complex care needs. Ability to attend to personal care needs - including helping with food, bathing, toileting. Good level of IT skills (Microsoft packages). Care certificate or willingness to work towards Care Certificate. Desirable First Aid, food hygiene and Manual Handling. Additional Information Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Hourly rate: £12.43 per hour, plus enhancements where applicable. Bank position, shifts will be as and when required.