Are you ready to make a significant impact in the technology world? As our Content Manager, you'll have the unique opportunity to join us on an ambitious journey as we build our private cloud – a venture not many companies dare to undertake. • Create a content strategy aligned with our product vision, strategy, short term goals and long-term roadmap • Collaborate with UX and UI designers, researchers, product owners and developers to create, iterate and evolve new customer experiences • Establish communication standards that enable product managers to develop their own comms with a consistent branding and approach • Establish documentation standards that enable product managers to develop process documentation for product consumption and use • Help researchers define user tests, analyse research and use findings to shape copy and content decisions for a better user experience • Engage senior stakeholders to ensure communication aligns with our strategic direction • Champion the importance and value of UX writing with partners across the business, including brand and marketing teams Proven track record as a content manager / UX author ideally in a technical discipline • Strong experience in UX writing across digital platforms, products and services and a portfolio bursting with engaging projects you’re passionate about • An understanding of UX writing best practice and the value it brings to a business • Proven track record as a content manager / UX author ideally in a technical discipline • A sharp eye for detail and the ability to ensure consistency of language across every component, from onboarding screens to error messages • A real dedication to understanding user needs to help define the what, why and how of the problems you're solving • A gift for tone of voice and how to adapt it for different customer journeys • An understanding of the essential need for accessibility and inclusivity, specifically the use of clear language and the importance of voiceover/screen reader functionality.