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In a nutshell
Acting as the Flying Club (LOOPS) systems owner and expert within the business, the Manager FC Operations & Activation will work with key internal and external stakeholders to implement and maintain processes to optimise Loyalty Systems efficiency and achieve our business objectives.
The role will be responsible for prioritising and managing the workflow of LOOPS projects and development plan to be fully delivered by TCS. In addition to overseeing the workload and allocation of BAU LOOPS tasks for two direct reports.
Lead the activation of Flying Club Product Team initiatives, managing and overseeing plan delivery through direct reports to ensure optimal communication to members.
Own the Flying Club digital touchpoints and drive continuous improvement of the channels to alleviate customer pain points.
Day to day
Support the Loyalty and Product team in the communication activation of initiatives/projects to members. Own the Flying Club digital touchpoints and drive the continuous improvement of the channels (VAA.com, VAH, etc.) to alleviate customer pain points.
Act as the liaison with the Flying Club, Digital and CRM teams to effectively oversee the workload of the Operations and Activation team, implementing governance/process where required to support delivery. Ensure new developments are communicated across the business with any associated training facilitated.
Lead, develop and motivate the team in line with One Company Mindset to demonstrate expected competencies and behaviours, with clear and meaningful objectives and measurable performance targets.
Commit to personal development and provide coaching and support to team members as required.
About you
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Be yourself
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
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