Client Services Associate Location : Kingswood, Surrey, UK Salary : £25,700 Benefits Bonus Are you passionate about delivering exceptional customer service? I'm recruiting for a Client Services Associate role with a leading global investment firm, based in Kingswood, Surrey. This is an exciting opportunity for someone who enjoys building rapport with customers and is eager to develop their career in a supportive, professional environment. About the Role Provide first-line support to customers and Independent Financial Advisors (IFAs) via phone, email, and correspondence. Handle queries about investment products and guide customers on tools and resources to empower self-service. Resolve issues efficiently, escalating potential risks or vulnerable customer situations when needed. Comprehensive 12-week training program provided, with a clear career progression path. What We're Looking For Previous customer service experience, ideally in a corporate environment. Strong telephone communication skills and a passion for helping people. A team player with a proactive attitude and willingness to learn new technologies. Why Join? Salary : £25,700 with opportunities for progression. Benefits : 10% non-contributory pension, private medical insurance, 23 days holiday ( 5 family care days), bonus potential, and more. Flexible Hours : 35 hours per week with shifts between 8 am-6 pm, plus one in four Saturdays (paid double time). This is a phone-based role with hybrid working available after training. Join a supportive team in a fast-paced environment and make a difference in customers' lives while building a rewarding career. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.