Job summary Please Note:- Candidates who have applied previously need not reapply. Interviews are scheduled on :- 03-Apr-2025 Do you aspire to work for a London NHS Trust which is at the forefront of innovation and employs some of the best staff in the NHS? At Chelsea and Westminster NHS Foundation Trust, we will strive to give you the best possible experience in the next stage of your career. As the Head of Resourcing, you will be joining a People team that is embedded in collaborative working and leading on several system wide projects. You will bring with you significant experience of Resourcing including AFC and Medical and Dental recruitment and Temporary Staffing. You will be driving change, in improving the experience of our staff, leaders and candidates, through the provision of best in class Resourcing techniques including a seamless on boarding experience. As part of an ambitious team, you will embrace innovative thinking about how we can do things differently both within the Trust and by bringing together partners across organisational boundaries. You will work closely with the Associate Director of Resourcing to provide a specialist service across the Trust. The post holder will manage the Resourcing Team which includes Temporary Staffing. Main duties of the job As an experienced Resourcing professional you will have significant experience in developing Resourcing Functions and line managing staff. With strong interpersonal and communication skills you will be able to build strong relationships with stakeholders across the Trust and our External Partners across the APC. A passionate believer in Resourcing Services you will lead and inspire the team to develop a first class service which puts our candidates at the forefront of everything we do to provide excellent patient care. You will also need to be passionate about nurturing and developing a newly formed Resourcing team that manage AFC and Medical and Dental recruitment. About us Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed." If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Date posted 04 March 2025 Pay scheme Agenda for change Band Band 8a Salary £61,927 to £68,676 a year per annum inc HCAS Contract Permanent Working pattern Full-time Reference number 289-CR-1678-A Job locations Chelsea London SW10 9NH Job description Job responsibilities Work closely with managers and leaders to identify current and future resourcing requirements, developing appropriate strategies to support the longer-term needs of Chelsea and Westminster. Lead, develop and manage a high-performing team, supporting personal and career development. Deliver a core approach to recruitment across the organisation to provide a consistent applicant and candidate experience aligned to our values and the principles of EDI best practice. Manage complex or challenging recruitment issues to meet operational needs. Develop the skills of leaders and managers through the provision of coaching and training. Lead on the development and implementation of tools, guidance, frameworks and policies to improve the service. Develop a resourcing plan to deliver current and future, projected resourcing needs. Evaluate current recruitment processes and practice to identify gaps or areas of underperformance and develop long term plans for sustained improvement. Research and analyse local and national talent acquisition practices and trends, drawing appropriate conclusions and using this knowledge to develop resourcing policy and plans for the Trust. Develop credible and influential professional relationships with clinical and non-clinical leaders, demonstrating a real understanding of services and the significant resourcing challenges that they face. Work with managers, HR Business Partners and others to develop strategic initiatives to fill hard to recruit roles drawing on a range of options including contract type and source from the market. Take operational responsibility for recruitment and selection processes for all grades of staff, delivering improvements in time to hire and fill rates, ensuring high standards of NHS employment check compliance. Continue to develop appropriate KPIs and performance frameworks to monitor and report on the performance activity of the resourcing function. Ensure processes are fair and transparent, reflect the Trust values and deliver a good experience for line managers and candidates. Working closely with leaders, provide senior management support for the organisations international recruitment initiatives, managing third party supplier relationships when required and providing strategic resourcing advice. Manage or provide advice on the management of third party recruitment supplier relationships for medical staff. Lead the continuous improvement and development of the resourcing function driving operational efficiencies through innovative processes and systems, such as through the use of artificial intelligence, robotics and other digital solutions Develop programmes of coaching, training and support to develop internal capacity and skill in recruitment and selection. This includes the design and delivery of effective training sessions for managers at all levels of the organisation regarding resourcing best practice, legal and equality and diversity. Empower managers to make confident and appropriate resourcing decisions. Ensure that mechanisms are in place to facilitate applications for visas and certificates of sponsorship and take ultimate responsibility for the processes. Support timely renewal of sponsorship as appropriate. Lead and coordinate the recruitment and selection processes for senior leadership roles. Working in partnership with HR Business Partners drive the talent acquisition agenda across Chelsea and Westminster with key projects regarding talent attraction, succession planning and development. Develop a suite of regular reports in relation to resourcing performance and activity, identifying trends regarding hard to recruit areas/low response rates for posts. Ensure that recruitment remains legally and ethically compliant and delivers robust, value for money outcomes whilst being customer led. Lead on internal and external audit requirements for the resourcing function and associated work streams. Manage the organisations recruitment media and advertising strategy. Ensure that talent management initiatives are operationalised and aligned with resourcing activity. Have expert knowledge of the AAC requirements for Consultant appointments Temporary Staffing Providing leadership on temporary staffing issues to support the Trust in meeting its corporate objectives and financial savings targets for both Medical and Dental and AFC Staff Groups. Leading and advising on the implementation of national policy and practices such as the Agency Worker Regulations. In partnership with key stakeholders, proactively ensure that existing and future temporary staffing arrangements provide effective support to the delivery of local workforce plans, support permanent recruitment activity and contribute to the provision of high quality patient care, in line with Trust strategy and values. Lead the planning and implementation of new temporary staffing arrangements within the Trust including engagement with a wide range of stakeholders at all levels, coordinate project plans to ensure effective and comprehensive roll-out of all new systems, arrangements or changes to policy or processes. Provide practical advice to internal stakeholders such as ward sisters and service managers on temporary staffing matters such as improving local workforce planning to ensure better fill rate by bank, following up on complaints, legal working restrictions on temporary staff etc External communications. Identifying opportunities to develop joint working relationships with other organisations to the benefit of the Trust and make recommendations to the Associate Director of Resourcing. Attending pan-London and national temporary staffing forums such as the London Strategic Group for Temporary Staffing to represent the Trust and contribute to the development of local and national policy and strategy in relation to temporary staffing and workforce planning; Continue to work closely with the NWL temporary staff group on service improvement Reporting on the performance of contractual arrangements in place at ward/dept., division, clinical board/corporate and Trust level in relation to a wide range of indicators such as bank fill rate and bank worker local induction, providing detailed analysis of trends and issues, developing and delivering actions plans for improvement where required Ensuring that contractual KPIs linked to patient care and service improvement are in place in all temporary staffing arrangements and that these are effectively monitored and reported on including regular reports relating to agency spend and make recommendations for reduction in spend. Undertaking a regular programme of in-house auditing of the Trusts bank and agency suppliers against any or all of the contractual arrangements, reporting on the findings and providing assurance to the Associate Director of Resourcing which forms the basis of reports to the Workforce Development Committee. Take appropriate steps to highlight internal non-compliance with contractual obligations, Trust SFIs, and local and national guidelines and frameworks. Support the Trusts internal audit programme where required e.g. overseeing the regular audits of temporary staff conducted by the Trusts auditors and ensuring that actions are taken where shortcomings are demonstrated. Please note: Some roles may require weekend shifts at multiple sites. Job description Job responsibilities Work closely with managers and leaders to identify current and future resourcing requirements, developing appropriate strategies to support the longer-term needs of Chelsea and Westminster. Lead, develop and manage a high-performing team, supporting personal and career development. Deliver a core approach to recruitment across the organisation to provide a consistent applicant and candidate experience aligned to our values and the principles of EDI best practice. Manage complex or challenging recruitment issues to meet operational needs. Develop the skills of leaders and managers through the provision of coaching and training. Lead on the development and implementation of tools, guidance, frameworks and policies to improve the service. Develop a resourcing plan to deliver current and future, projected resourcing needs. Evaluate current recruitment processes and practice to identify gaps or areas of underperformance and develop long term plans for sustained improvement. Research and analyse local and national talent acquisition practices and trends, drawing appropriate conclusions and using this knowledge to develop resourcing policy and plans for the Trust. Develop credible and influential professional relationships with clinical and non-clinical leaders, demonstrating a real understanding of services and the significant resourcing challenges that they face. Work with managers, HR Business Partners and others to develop strategic initiatives to fill hard to recruit roles drawing on a range of options including contract type and source from the market. Take operational responsibility for recruitment and selection processes for all grades of staff, delivering improvements in time to hire and fill rates, ensuring high standards of NHS employment check compliance. Continue to develop appropriate KPIs and performance frameworks to monitor and report on the performance activity of the resourcing function. Ensure processes are fair and transparent, reflect the Trust values and deliver a good experience for line managers and candidates. Working closely with leaders, provide senior management support for the organisations international recruitment initiatives, managing third party supplier relationships when required and providing strategic resourcing advice. Manage or provide advice on the management of third party recruitment supplier relationships for medical staff. Lead the continuous improvement and development of the resourcing function driving operational efficiencies through innovative processes and systems, such as through the use of artificial intelligence, robotics and other digital solutions Develop programmes of coaching, training and support to develop internal capacity and skill in recruitment and selection. This includes the design and delivery of effective training sessions for managers at all levels of the organisation regarding resourcing best practice, legal and equality and diversity. Empower managers to make confident and appropriate resourcing decisions. Ensure that mechanisms are in place to facilitate applications for visas and certificates of sponsorship and take ultimate responsibility for the processes. Support timely renewal of sponsorship as appropriate. Lead and coordinate the recruitment and selection processes for senior leadership roles. Working in partnership with HR Business Partners drive the talent acquisition agenda across Chelsea and Westminster with key projects regarding talent attraction, succession planning and development. Develop a suite of regular reports in relation to resourcing performance and activity, identifying trends regarding hard to recruit areas/low response rates for posts. Ensure that recruitment remains legally and ethically compliant and delivers robust, value for money outcomes whilst being customer led. Lead on internal and external audit requirements for the resourcing function and associated work streams. Manage the organisations recruitment media and advertising strategy. Ensure that talent management initiatives are operationalised and aligned with resourcing activity. Have expert knowledge of the AAC requirements for Consultant appointments Temporary Staffing Providing leadership on temporary staffing issues to support the Trust in meeting its corporate objectives and financial savings targets for both Medical and Dental and AFC Staff Groups. Leading and advising on the implementation of national policy and practices such as the Agency Worker Regulations. In partnership with key stakeholders, proactively ensure that existing and future temporary staffing arrangements provide effective support to the delivery of local workforce plans, support permanent recruitment activity and contribute to the provision of high quality patient care, in line with Trust strategy and values. Lead the planning and implementation of new temporary staffing arrangements within the Trust including engagement with a wide range of stakeholders at all levels, coordinate project plans to ensure effective and comprehensive roll-out of all new systems, arrangements or changes to policy or processes. Provide practical advice to internal stakeholders such as ward sisters and service managers on temporary staffing matters such as improving local workforce planning to ensure better fill rate by bank, following up on complaints, legal working restrictions on temporary staff etc External communications. Identifying opportunities to develop joint working relationships with other organisations to the benefit of the Trust and make recommendations to the Associate Director of Resourcing. Attending pan-London and national temporary staffing forums such as the London Strategic Group for Temporary Staffing to represent the Trust and contribute to the development of local and national policy and strategy in relation to temporary staffing and workforce planning; Continue to work closely with the NWL temporary staff group on service improvement Reporting on the performance of contractual arrangements in place at ward/dept., division, clinical board/corporate and Trust level in relation to a wide range of indicators such as bank fill rate and bank worker local induction, providing detailed analysis of trends and issues, developing and delivering actions plans for improvement where required Ensuring that contractual KPIs linked to patient care and service improvement are in place in all temporary staffing arrangements and that these are effectively monitored and reported on including regular reports relating to agency spend and make recommendations for reduction in spend. Undertaking a regular programme of in-house auditing of the Trusts bank and agency suppliers against any or all of the contractual arrangements, reporting on the findings and providing assurance to the Associate Director of Resourcing which forms the basis of reports to the Workforce Development Committee. Take appropriate steps to highlight internal non-compliance with contractual obligations, Trust SFIs, and local and national guidelines and frameworks. Support the Trusts internal audit programme where required e.g. overseeing the regular audits of temporary staff conducted by the Trusts auditors and ensuring that actions are taken where shortcomings are demonstrated. Please note: Some roles may require weekend shifts at multiple sites. Person Specification Essential Essential Educated to master's degree level or equivalent professional experience Significant experience of delivering resourcing strategies/initiatives within an acute hospital setting Experience of engaging managers and teams by establishing clear work priorities with them, coaching staff and monitoring quality/outputs. Previous experience of leading projects Able to demonstrate and apply excellent interpersonal and communication skills assertiveness and influencing skills, strategic awareness, planning and organising skills, innovation and change management, problem solving and decision making skills, facilitation, delegation and negotiation Ability to draft well written cases/ investigation reports and business proposals Understanding of, and the ability to advise on, the MHPS process for handling concerns regarding Medical Staff in conjunction with the medical specialist team Strong strategic influencing, persuading and negotiating skills Highly developed communication skills, Demonstrable record of successful line management of staff and proven team leadership and motivational skills Desirable Extensive in-depth demonstrable success in delivering change and performance improvement Experience of developing and managing good practice standards and systems for an organisation Experience of Medical and Dental and Agenda for Change Terms and Conditions Person Specification Essential Essential Educated to master's degree level or equivalent professional experience Significant experience of delivering resourcing strategies/initiatives within an acute hospital setting Experience of engaging managers and teams by establishing clear work priorities with them, coaching staff and monitoring quality/outputs. Previous experience of leading projects Able to demonstrate and apply excellent interpersonal and communication skills assertiveness and influencing skills, strategic awareness, planning and organising skills, innovation and change management, problem solving and decision making skills, facilitation, delegation and negotiation Ability to draft well written cases/ investigation reports and business proposals Understanding of, and the ability to advise on, the MHPS process for handling concerns regarding Medical Staff in conjunction with the medical specialist team Strong strategic influencing, persuading and negotiating skills Highly developed communication skills, Demonstrable record of successful line management of staff and proven team leadership and motivational skills Desirable Extensive in-depth demonstrable success in delivering change and performance improvement Experience of developing and managing good practice standards and systems for an organisation Experience of Medical and Dental and Agenda for Change Terms and Conditions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust Address Chelsea London SW10 9NH Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)