Role: Oracle HCM Specialist (Support and Maintenance)
Location: Warwick (Hybrid, 2 days per week on-site)
Duration: 6 Months
Day rate: £400 - £450 inside IR35
Role Description:
The role will be responsible for the maintenance and support of ESR. This is a functional role predominantly with some technical ability required. The following skills are required in addition to IT related skills:
1. Application knowledge of the client business process
2. Communication skills with end users
3. Understanding the end user issues/concerns; prioritising issues for resolution
4. Address questions/issues raised by end users, Client IT individuals or help desk
5. Determine/resolve problems reported from end users, system operators & help desk
Required Skills:
* Oracle HCM experience - with focus on HR (e.g Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)
* Problem solving, investigative and analytical skills
* Experience working within application support team
* Exposure to querying, manipulating and configuring SQL
* Knowledge of a help desk system and managing service requests / incidents/ problems
* Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)
* Establish good working relationships with clients and project teams
* Customer communication skills, both verbal and written
* Provide politically sensitive answers / solutions to issues as necessary
* Negotiation and persuasion skills
* Ability to work with colleagues and stakeholders at all levels
Nice to have skills:
* An understanding of ITIL framework
* UK Payroll Legislation
* Experience of working within the healthcare sector
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