TELEPHONE AGENTS-COLLECTION
Location: Sheffield, South Yorkshire
Salary: Up to £26,000 (depending on experience) plus monthly performance bonus, with realistic earning potential of £30,000+ per year.
You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
Responsibilities:
1. Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
2. Entering accurate records of conversations and payment agreements into a customer database.
3. Following processes and guidelines regarding debt collection.
4. Working in an open plan, contact centre environment – achieving personal and team targets.
5. Accurately entering customer payment details into our systems.
Requirements:
1. Previous experience working in a call centre or credit control type role is important.
2. Clear and confident communication skills – both written and verbal.
3. Comfortable working to targets.
4. Strong IT skills.
5. Happy to make outgoing telephone calls to customers.
6. Problem-solving abilities.
Benefits:
1. Welcoming working environment.
2. Casual smart dress code.
3. Company pension.
4. Colleague discount scheme.
5. Christmas Savings Scheme.
6. Free on-site parking.
7. Employee Assistance Programme.
8. Attractive bonus, incentives and performance rewards.
9. Death in service benefit.
10. Hybrid working after 6 month probation (3 days at home, 2 days in office).
Job Types: Full-time, Permanent
Company: CV-Library
Posted: Nov 22nd 2024
Closes: (date not specified)
#J-18808-Ljbffr