Deputy Client Service Leader at Bishopton Vets, Ripon, North Yorkshire
Practice: Bishopton Veterinary Group LLP
We are looking for a friendly, organised and people-oriented individual to join our team in the beautiful North Yorkshire city of Ripon. Bishopton Vets is a busy, well-equipped RCVS Hospital and ISFM Cat Friendly Accredited Practice. Our veterinary team includes RCVS Advanced Practitioners in surgery, medicine and small animal practice and we have visiting specialists.
This is a full-time position working within a team rota, four or five days a week. The successful candidate will also be required to join the weekend rota. The role is based at the Ripon surgery, but you will be trained and supported in working at branches if required.
The successful candidate will enjoy working with people, be a great communicator, demonstrate empathy and compassion, and have great organisational skills. In return, you will receive full training in the veterinary environment and the opportunity to develop your existing customer service skills.
Typical duties include:
1. Support Client Service Leader with involvement in projects.
2. Line management responsibilities.
3. Prioritising admin functions to ensure gold standard client service.
4. Ensuring payment at time of treatment to reduce debtor days and managing insured clients according to the agreed departmental policy.
5. Perform new starter training and induction processes.
6. Support booking appointments and procedures.
7. Attend and participate in small animal finance meetings regarding debt, accounts and insurance.
8. Management of client feedback.
9. Maintaining the waiting area infection control duties.
10. Other administrative tasks as required.
Applicants should be able to demonstrate customer service experience. You will need to be comfortable in a fast-paced environment and have the ability to adapt to changing circumstances. Accurate IT literacy is desirable.
Employee Benefits:
1. 31 days holiday (includes 8 Bank Holidays) per annum.
2. Private Health Care insurance.
3. The 'People’s Pension' pension scheme.
4. Annual bonus scheme subject to eligibility.
5. ‘Medicash’ medical cash plan.
6. ‘Perkbox’ perks and recognition scheme.
7. Social/Team events throughout the year.
8. Wellbeing initiatives, including access to an Employee Assistance Programme.
9. 1 paid volunteering day per year.
10. #Cycle to Work scheme.
11. Staff pet discount scheme.
If you are a team player who has the motivation and commitment to make a difference, then please send your CV and covering letter FAO: Sam Milner at careers@bishoptonvets.co.uk.
Full job description is available upon request. The closing date for applications is 24th November 202.
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