ABOUT THE JOB
1. This shift-based role will be worked from our Luton office. Shifts include a mixture of days, nights, weekends (2 weekends off per month) and bank holidays (on a 12-hour basis)
2. Handling calls and emails daily which will be centred around on the day disruption for our customers.
3. Customer Operations are responsible for the initial incident response for the company, so you’ll be supporting our teams in destination to deal with any complex customer issues, or incidents that are impacting our customers on a wide scale level.
4. Working with numerous stakeholders across our Airline, Retail and Destination Teams to name just a few, you’ll soon build up a valuable TUI network
5. Accountable for solving issues on the spot wherever possible, you’ll have clear empowerment levels to do this
6. Through your regular 1:1s there will be opportunities to be involved in project work.
7. Managing several systems at once to ensure accurate customer information is logged where necessary
ABOUT YOU
8. A natural flair for delivering exceptional customer service
9. Continuous improvement mindset to think outside the box
10. A team player with the ability to self-manage and work on your own individual tasks where required
11. Ability to multi-task and prioritise for the best of the customer and TUI business
12. You’ll have a good eye for detail and be able to record information accurately
13. Confidence using multiple systems as we work with a lot of data
ABOUT OUR OFFER
14. Fantastic holiday benefits including discounts and special offers.
15. Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
16. Discretionary Bonus Scheme
17. Excellent rates with foreign exchange
18. Pension scheme and life assurance.
At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page