Summary
The employer you would be working for is Bishop Milner and St John Bosco School is the academy trust. The IT Technician Apprentice will provide effective and friendly IT Helpdesk/Services operations across the Multi Academy Company. The main roles will be to provide effective first and at times second-line support to customers served by their hub.
Wage
£14,566 a year
Training course
IT solutions technician (level 3)
Hours
Monday - Thursday, 08:30 - 16:30 and Friday, 08:30 - 16:00
37 hours a week
Possible start date
Monday 28 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* As this role is an apprenticeship role training will be provided to enable the postholder to perform the duties of an IT Technician
* Provide a rapid and friendly first and, where required, second line response to IT problems encountered by staff and students
* Provide field technician support as required
* Work relating to updating and patching, data backup and retrieval and other areas as directed by the Local Network Manager or other IT staff
* Work with the Local Network Manager and other relevant IT staff to ensure that all IT related documentation is kept up to date e.g. asset management/inventory systems and IT documentation
* Support the learning of our students by effective use of IT; this could include setting up specialist equipment and other technology for use in various teaching sessions
* The post holder must ensure that Academy policies are applied at all times including the Information Security, Data Protection, Safeguarding and Acceptable Use policies
* The post holder is required to ensure that they maintain their own health and safety and support that of any colleagues, service users or visitors in their environment in accordance with organisational policies and procedures and the training they receive
Where you’ll work
Burton Road
Dudley
DY1 3BY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HALESOWEN COLLEGE
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
Level 3 IT Technician Apprenticeship Standard:
* The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade C/4)
* Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Presentation skills
* Administrative skills
* Team working