Customer Service Specialist
£23,500 plus benefits
Carlisle, Cumbria
MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Service Specialists at offices based in Carlisle. This includes resolving customer queries, troubleshooting solutions, problem solving on a daily basis whilst delivering excellent customer service.
As a Customer Service Specialist, you will be responsible for:
Responding to inbound messages & calls from customers
Investigating, booking and coordinating engineer visits as necessary
Identifying events that may impact business and alert management
Generating customer documents and communications
Handling & resolving customer complaints
Creating, delivering and assisting with new systems implementation
Reconciling accounts and meter readings
Reconciling & advising customers on debt levels, escalating as required
Producing reports on customer accounts from the system
Forecasting and generating progress reports for the business
Other duties as required
To be considered for this opportunity, you should have:
Experience in customer services
Those who have worked in a call centre / helpdesk centre would be advantageous
Full understanding of Microsoft Office package
Experience handling complaints
Be literate with various types of technology or willing to learn
Strong communication skills – both verbal and written
The package on offer includes:...