Summary We're looking for people who want to work as part of our passionate Herefordshire Welcome teams as Welcome & Service Assistants. You'll play a core part in providing fantastic customer service, great welcome for visitors and helps us grow support for the work we do at our places in Herefordshire. Salary: £11.64 Duration: Fixed Term Contract for 1 year Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Shift patterns vary throughout the year with more hours available in spring and summer months. You will work anywhere between 1-4 days a week. Typical shift times in peak season would be 8.30am-3pm or 9.30am-4.30pm. In winter months this would be shorter shifts. This can involve a little occasional loan working, and often working with a volunteer to help. Interview date: 29th and 30th January, taking place at Berrington Hall For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Reporting to the Welcome Manager or Assistant Welcome Manager, and working working as part of the Experiences and Growing Support team in Herefordshire, led by the Visitor Operations & Experience Manager, you'll have lots of opportunities to work with and for people. Our visitors are at the heart of what we do and we want everyone to feel welcome at our places and we need your help as a Welcome and Service Assistant to do that. You would be working at Brockhampton Estate and Berrington Hall, you'll be based at one of these but also have the opportunity to work at our other places periodically. What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Asssistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing expereince for the rest of the day. You'll be responsible for answering queries and making sure visitors find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. We'd love to hear from you if this sounds like you. Who we're looking for We'd love to hear from you if you are: Customer focused with an understanding of the importance of great service A team player, but also can work on your own initiative Well organised and adaptable Willing to learn new skills Have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.