Shift Supervisor Job Description
We're looking for outgoing and energetic Shift Supervisors! Shift Supervisors are a critical part of our restaurant leadership team. They work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations.
As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities. Below is an overview of the basic responsibilities:
1. Oversee and manage a multi-million-dollar operation.
2. Provide great customer service and leadership in a team-oriented atmosphere.
3. Be available to work all shifts – Opens, Mid-day, and Closing Shifts.
General Responsibilities:
1. Train, monitor, and reinforce food safety procedures to crew members.
2. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
3. Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
4. Work with the Restaurant Management team to train, develop, and communicate with crew members to maximize retention.
5. Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
6. Work with the Restaurant Management team to ensure quality, production, and service standards are met.
7. Create a safe, efficient and professional environment for customers and other employees.
8. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to exceed all customer service standards.
9. Partner with other Restaurant Management to identify opportunities for optimizing efficiencies and maximizing profitability.
10. Follow up and ensure resolution of guest-related issues as needed.
Additional Qualifications:
* Ability to motivate staff and work well with others.
* Previous food/customer service experience is an asset.
* Flexible availability.
* Strong customer service and communication skills.
* Must be able to take direction and give direction.
* Work well in a team environment.
* Friendly, outgoing personality.
Location: Amherstburg, ON
Job Type: Full-Time
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