Job Title:
Service Manager – Emergency Accommodation
Responsible to:
Head of Community Housing
Responsible for:
Service delivery for Emergency Accommodation offer – ensuring move ons for families and single homeless from B and B’s.
Hours of Work:
37.5 hrs per week (Flexible working hours can be agreed)
Location:
YMCA Together – based at Albion Centre
Salary and benefits:
£34,995
27 days annual leave including bank holidays per annum
Paid Medicash support
Birthday day off
Charity day of your choice
Well-being Hours
Cycle To Work Scheme
Refer a Friend Scheme
Company Pension Scheme 4%
Funded Training Opportunities
Shortlisting and Interview Dates
Shortlisting week commencing 17th March 25
Interview/Assessment day 20th March 25
YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.
YMCA Together is a truly value driven organisation.
Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.
Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.
Main purpose of Job
The Service Manager is responsible for the effective operational management of the emergency accommodation scheme that provides a floating support service to Families and single people who have been in B and B accommodation. This is a joint project and we are working alongside the Housing network who will provide the accommodation with the YMCA Together providing the support .
The post holder will ensure that front line staff are supported and the KPIs of the service are met. This will mean that the manager oversees all areas of the service including the distribution of the caseloads, different line management of the staff and liaising with our partner agencies and commissioners.
Hours of Work
The post holder will be working primarily between the hours of 9am and 5pm, with the occasional requirement to work flexible hours as appropriate to the post that may include some late shifts.
Main Responsibilities
Ensure all tenants are fully supported while in their new home and that staff are working to find a permanent move on accommodation offer.
Co- ordinate and maintain oversight of caseloads and ensure that skills sets and needs are matched appropriately across the team.
Maintain excellent communication with the wider YMCA Management team
To work closely with our co provider The Housing Network to ensure that there is a open and transparent culture that puts the tenants at the heart of everything we do .
To supervise, support and direct your staff to make appropriate and informed decisions around our clients support and accommodation.
Specific Duties
Responsibilities to the Head of Community Housing and OLT
To compile and collate with The housing network monthly reports on KPI’s
To give informed opinions and make recommendations regarding support, housing, and HR issues that impact on the service, service users and staff team.
To make recommendations to the Head of Community Housing on the development of the service which involve any financial commitments or alterations to service delivery.
Attend and meaningfully contribute to weekly communication meetings with the Head of Community Housing and OLT, submitting reports on request.
Representing YMCA Together
Attend all meetings both internal and external.
Attend stakeholder days, forums and other external events
Develop relationships with partner agencies, referral agencies and all other stakeholders.
Line Management and HR Responsibilities
Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service.
Support and monitor the team’s performance in relation to achieving positive moves on for Service users.
Collate data on the performance of the service and team and make recommendations to the Head of Community Housing to ensure the service achieves its KPI’s
To Organise the staff rota and cover for the service and keep records of sickness, toil, rotas, and annual leave ensuring the continuity of support for Service users.
Set individual objectives with the team in negotiation with the Head of Community Housing and team members.
Identify training needs and requirements for individuals to ensure successful delivery of the programme.
Assist the Head of Community Housing to manage disciplinary and grievance procedures when necessary.
Ensure the induction of new staff to the service.